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KAYAK Refund Policy

Last verified: 2026-03-20

Official KAYAK PolicyVerified

www.kayak.com/c/help/bookings

Summary

KAYAK offers refunds within Provider-specific; KAYAK does not publish its own refund window because the travel provider handles the booking and the refund.. Processing time: Provider-specific; KAYAK does not process cancellations or refunds itself.. Refund methods include original payment method, processed by the airline, hotel, car rental company, or online travel agency that charged you.. KAYAK is a search engine and does not have its own refund policy..

Refund Window

Provider-specific; KAYAK does not publish its own refund window because the travel provider handles the booking and the refund.

Processing Time

Provider-specific; KAYAK does not process cancellations or refunds itself.

Refund Method

Original payment method, processed by the airline, hotel, car rental company, or online travel agency that charged you.

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How to Get a Refund — Step by Step

  1. 1Check your confirmation email, credit card statement, or booking details to identify the airline, hotel, car rental company, or agency that charged you.
  2. 2Review that provider's cancellation terms before making any changes.
  3. 3Contact the provider directly to cancel the booking or request a refund, because KAYAK cannot do that on your behalf.
  4. 4Keep the provider's confirmation and monitor your original payment method for the refund.
  5. 5If you still cannot identify the supplier, use the clues KAYAK lists such as your card statement, browser history, hotel confirmation, or airline record.

When You Can Get a Refund

  • KAYAK is a search engine and does not have its own refund policy.
  • The company that charged your card or bank account is responsible for any refund.
  • The cancellation and refund rules that apply are the supplier terms shown at booking.
  • Some reservations are non-refundable or non-changeable even when they were found on KAYAK.

Partial Refunds

  • Any partial refund depends entirely on the travel provider's fare, rate, and cancellation rules.

Dispute Process

  • If you file a chargeback related to a reservation, KAYAK says it can cancel that reservation.
  • Chargebacks for non-refundable reservations, charges you authorized, or services delivered as described may be investigated and challenged by the supplier.

Additional Notes

  • KAYAK does not fulfill the trip and does not charge your payment method for most bookings.
  • The responsible party may be an airline, online travel agency, hotel, car rental company, or another travel supplier.
  • If you were redirected off-site to book, all refund handling stays with that off-site provider.