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Grubhub Refund Policy

Last verified: 2026-03-19

Official Grubhub PolicyVerified

get.grubhub.com/help-center/grubhub-restaurant-policies

Summary

Grubhub offers refunds within Case-by-case basis, or immediately for urgent issues like missing orders. Processing time: Varies — contact provider for estimated timeline. Refund methods include credit and original payment method. Grubhub may offer credits or refunds on a case-by-case basis for errors with order or charged amounts.

Refund Window

Case-by-case basis, or immediately for urgent issues like missing orders

Processing Time

Varies — contact provider for estimated timeline

Refund Method

Credit

Video Guides

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How to Get a Refund — Step by Step

  1. 1Check order confirmation email for restaurant phone number
  2. 2Call the restaurant to check order status
  3. 3If order not received, reach out to Grubhub’s Customer Care team on the Contact Us Page
  4. 4If something is wrong with food, reach out to Grubhub’s Customer Care team on the Contact Us Page

When You Can Get a Refund

  • Grubhub may offer credits or refunds on a case-by-case basis for errors with order or charged amounts
  • Grubhub may issue a refund when issues are within the restaurant's control
  • Customer reports an issue that Grubhub support teams evaluate
  • Payments are final and non-refundable unless otherwise determined by Grubhub

All Refund Methods

  • Credit
  • Original payment method (implied)
  • Alternative method (for campus stored-value cards)

Dispute Process

  • Grubhub reviews customer refund requests by evaluating various factors when an issue is reported.
  • Disputes are generally denied if the merchant did not confirm or fulfill the order, involve non-Grubhub orders, or a prior refund/credit was issued.

Additional Notes

  • Grubhub offers credits or refunds in its sole discretion
  • Payments are final and non-refundable unless determined by Grubhub
  • Grubhub handles customer transactions; restaurants receive order total minus Grubhub's percentage

What Redditors Are Saying

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2595
r/mildlyinfuriating·2y ago

Saturday: Ordered sushi from GrubHub. Sunday: rotten unrefrigerated day-old sushi arrives at my neighbors. Grubhub: "We cant refund you because youve had too many issues with your orders."

This one is wild. At first I thought it was a driver stealing food for himself, but now I just dont know what happened or why. Saturday I ordered sushi. A driver was assigned, and according to the tracking map, picked up the order, drove to my place, and marked it delivered. But when I checked outsi

259 comments
303
r/doordash·2y ago

Technically a GrubHub order, But why not just...refund the item?

Taking my money and giving me a coupon is not how this exchange works.

74 comments