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Grubhub Refund Policy
Last verified
Official Grubhub PolicyOfficial source
get.grubhub.com/help-center/grubhub-restaurant-policies
Video Guides
How to Get a Refund — Step by Step
- 1Check order confirmation email for restaurant phone number
- 2Call the restaurant to check order status
- 3If order not received, reach out to Grubhub’s Customer Care team on the Contact Us Page
- 4If something is wrong with food, reach out to Grubhub’s Customer Care team on the Contact Us Page
When You Can Get a Refund
- Grubhub may offer credits or refunds on a case-by-case basis for errors with order or charged amounts
- Grubhub may issue a refund when issues are within the restaurant's control
- Customer reports an issue that Grubhub support teams evaluate
- Payments are final and non-refundable unless otherwise determined by Grubhub
All Refund Methods
- Credit
- Original payment method (implied)
- Alternative method (for campus stored-value cards)
Dispute Process
- Grubhub reviews customer refund requests by evaluating various factors when an issue is reported.
- Disputes are generally denied if the merchant did not confirm or fulfill the order, involve non-Grubhub orders, or a prior refund/credit was issued.
Additional Notes
- Grubhub offers credits or refunds in its sole discretion
- Payments are final and non-refundable unless determined by Grubhub
- Grubhub handles customer transactions; restaurants receive order total minus Grubhub's percentage
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What Redditors Are Saying
2595
r/mildlyinfuriating·2y ago
Saturday: Ordered sushi from GrubHub. Sunday: rotten unrefrigerated day-old sushi arrives at my neighbors. Grubhub: "We cant refund you because youve had too many issues with your orders."
This one is wild. At first I thought it was a driver stealing food for himself, but now I just dont know what happened or why. Saturday I ordered sushi. A driver was assigned, and according to the tracking map, picked up the order, drove to my place, and marked it delivered. But when I checked outsi
259 comments
303
r/doordash·3y ago
Technically a GrubHub order, But why not just...refund the item?
Taking my money and giving me a coupon is not how this exchange works.
74 comments