How do I get a refund from NHL Shop?

Steps: Go to the 'Track My Order' page on the NHL Shop website. Enter your order number and email address to view your order details. Click the 'Return Items' button and select the items you wish to return, along with the reason. Choose your preferred return method, such as mail-in with a provided label or a QR code drop-off at a Happy Returns location. Package your items and send them back according to the selected method.

What refund methods does NHL Shop offer?

Original payment method. E-gift card for gift returns.

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NHL Shop Refund Policy

Last verified Mar 20, 2026

Official NHL Shop PolicyOfficial source

shop.nhl.com/what-is-your-return-policy/ch-2366

Mar 20, 2026

Summary

NHL Shop offers refunds within Most items can be returned within 90 days of the item's ship date.. Processing time: It can take up to 10 business days for the return to be processed, with the refund appearing 2-7 business days later.. Refund methods include original payment method and e-gift card for gift returns. Items must be in their original, unworn, and unused condition with all original tags and labels attached..

Refund Window

Most items can be returned within 90 days of the item's ship date.

Processing Time

It can take up to 10 business days for the return to be processed, with the refund appearing 2-7 business days later.

Refund Method

Original payment method

How to Get a Refund — Step by Step

1Go to the 'Track My Order' page on the NHL Shop website.
2Enter your order number and email address to view your order details.
3Click the 'Return Items' button and select the items you wish to return, along with the reason.
4Choose your preferred return method, such as mail-in with a provided label or a QR code drop-off at a Happy Returns location.
5Package your items and send them back according to the selected method.

When You Can Get a Refund

Items must be in their original, unworn, and unused condition with all original tags and labels attached.
Customized and personalized items are considered final sale and are not eligible for returns.
Trusted Partner items must be returned within 30 days of the shipping date.
Items that do not meet return conditions may be donated to charity without a refund.

All Refund Methods

Original payment method
E-gift card for gift returns

Partial Refunds

A return shipping fee of $9.99 is deducted from your refund for orders returned within the U.S. using the provided label.
Original shipping charges are not refunded.

Additional Notes

Exchanges for a different size of the same item are available for most single-item orders within 60 days of delivery.
For gift returns, the refund will be issued in the form of an e-gift card to the gift recipient.

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r/canes·3y ago

New Caniac fan as of this season here!! My buddy just told me they ordered me a custom Pesce Authentic Primegreen from the NHL shop back in November. Just received an email today stating they weren’t sure when or if it would ship… anybody else experiencing this and were you able to get a refund?

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