Fashion Nova Refund Policy
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www.fashionnova.com/pages/return-policy
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How to Get a Refund — Step by Step
- 1Start your return in the Fashion Nova Returns Portal within 30 days of delivery.
- 2Buy a $5.99 prepaid return shipping label in the portal (US and Canada customers only) — the recommended way to return, with tracking and faster credit.
- 3Pack the items unworn, unwashed, with original tags attached and in their original packaging; package each order separately.
- 4Include the order packing slip or the return invoice from the portal showing which items you're returning.
- 5Ship the package and keep your proof of postage and/or return tracking number.
- 6Store credit is issued as a Fashion Nova gift card within 5–7 business days after your return is delivered to Fashion Nova.
When You Can Get a Refund
- Returns must be started within 30 days of the delivery date.
- Returns are refunded via store credit in the form of a Fashion Nova gift card.
- Items must be unworn, unwashed, have original tags attached and be returned in their original packaging.
- Final sale items are non-returnable and can't be returned for store credit.
- Damaged, defective, or incorrect items must be reported within 14 days of delivery.
- Fashion Nova does not offer exchanges — return the item and repurchase it on the site.
All Refund Methods
- Store credit in the form of a Fashion Nova gift card — this is how returns are refunded
- Gift cards have no expiration date
- Refused or returned-to-sender orders: an e-gift card for the full order amount minus the initial shipping fee
Partial Refunds
- Return shipping labels cost $5.99.
- You will not receive credit for any non-eligible items returned (such as final sale items).
- Refused or returned-to-sender parcels get an e-gift card for the full order amount minus the initial shipping fee, issued within 10 business days of reaching the warehouse.
Dispute Process
- Report damaged, defective, or incorrect items within 14 days of delivery.
- Fashion Nova is not liable for return packages lost or stolen in transit, so keep your proof of postage or tracking number.
- If you don't recognize a Fashion Nova charge, contact support right away with your email, full name, order date, the last 4 digits of the card and the total charged.
Additional Notes
- Final sale / non-returnable: all items ending in $.48 and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes).
- Online orders can't be returned in Fashion Nova stores, and return drop-offs aren't accepted at the distribution center or corporate office.
- Only US and Canada customers can buy a return shipping label, but the returns portal is open to all customers.
- Orders can't be cancelled or changed once placed — you can return the order after it's delivered.
- Fashion Nova may refuse returns from customers with an irregular or excessive returns history or suspected fraud.
- Gift cards are final sale and can't be returned for a refund unless required by law.
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What Redditors Are Saying
Fashion nova will not do a refund. They make you pay for shipping to return, then convert you money into store credit. I have over $500 converted to store credit and am still looking for what to buy to get my money back
If your item has never been delivered but Fashion Nova refuses to refund you: please read!
So back in July I posted here about an item I had ordered that never arrived. It was delivered through Laser Ship who claimed my item was delivered and included a photo of a blank white square, claiming it was an image of the package left at my door. After weeks of trying to get this issue resolved
Never Got Refunded for Fashion Nova Purchases
Word to the wise. If you shop with places like Fashion Nova that only supply store credit for refunds you will still be required to pay After Pay for items that you don't even have. I tried to reach out to After Pay and dispute my orders but never got any response. There is no number to call or emai
Fashion nova is a scam. They shipped my package to the wrong address. They refuse to give me my money back or a gift card so I can re-purchase my merchandise shame on your Fashion Nova.