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App, Game & Digital Store Refund Policies
12 app, game & digital storesin our directory, A–Z. Each row shows the headline terms from the company's official policy as summarized on its page here, and the date we last verified them. Terms change, so open the company's page for exceptions and the link to its official policy.
CompanyRefund windowProcessing timeLast verified
- AppleRefund window: 14 days for hardware; 90 days for digital purchasesProcessing time: Hardware: 10 business days after item received; Digital: 24-48 hours for approval, then varies by payment…Last verified
- Apple App Store (in-app)Refund window: No fixed time window; refunds are evaluated case‑by‑case and may be granted at Apple’s discretionProcessing time: Typically 24‑48 hours for Apple ID store credit; up to 30 days for credit/debit cards and other payment…Last verified
- Battle.netRefund window: Most eligible games, expansions, in-game items, Blizzard Balance purchases, and unused World of Warcraft…Processing time: Blizzard does not publish a fixed refund timeline; approved refunds are usually sent back to the original…Last verified
- Epic GamesRefund window: Less than 14 days since purchase for self-refundable games; prior to release for pre-ordered games.Processing time: Typically within 10 business days.Last verified
- Google PlayRefund window: Within 48 hours for most purchases; 120 days for unauthorized charges. After 48 hours, contact the app…Processing time: Usually 1 day, up to 4 days for a decision.Last verified
- Microsoft StoreRefund window: Requests must be made within 60 days of receiving the product for physical items; digital refunds are…Processing time: Refunds are generally processed within 3–5 business days after approval (up to 72 hours to process the…Last verified
- Nintendo eShopRefund window: Report issues promptly — no fixed window publishedProcessing time: Varies — contact provider for estimated timelineLast verified
- PlayStation StoreRefund window: Within 14 days of purchase (for games, DLC, and in-game consumables if game not launched).Processing time: 30 to 60 days.Last verified
- RobinhoodRefund window: For spending account transactions, disputes should be filed within 60 calendar days from the date the…Processing time: Provisional credit for Regulation E disputes can be issued within 10 business days. Full resolution for…Last verified
- RobloxRefund window: No universal Roblox refund window is published; most Robux purchases are final, subscription refunds are…Processing time: 5-7 days (for deleted subscriptions)Last verified
- SteamRefund window: 14 days of purchase AND less than 2 hours of playtimeProcessing time: Approval: typically a few hours to a few days; Steam Wallet: 24-48 hours; Card/PayPal: up to 7-14 daysLast verified
- XboxRefund window: Varies by product and eligibility.Processing time: Several business days or longer.Last verified