Booking.com Refund Policy
Last verified
www.booking.com/content/terms.en-us.html
Rechecked : booking.com still states the headline terms shown here (48 hours, full refund). How we verify
How to Get a Refund — Step by Step
- 1Stays: open your booking from your confirmation email or your Booking.com account.
- 2Check the cancellation policy for any fee, then choose Cancel booking.
- 3Car rentals: cancel or change the booking in the Booking.com app or on the website under 'Manage Booking'.
When You Can Get a Refund
- Some bookings can't be canceled for free, while others can only be canceled for free before a deadline.
- Free cancellation bookings have no cancellation fee; if the booking isn't free to cancel anymore or is non-refundable, you may pay a cancellation fee.
- Cancellation fees are determined by the property and listed in your cancellation policy.
- Car rentals canceled more than 48 hours before the rental starts get a full refund.
- Car rentals canceled less than 48 hours before (or at the rental counter): refund of what you paid minus 3 days' rental; no refund if the car was booked for three days or less.
- Car rentals canceled after the rental starts, or no-shows: no refund. Car rentals labeled non-refundable can't be refunded.
- If Booking.com or the rental company changes your car booking (e.g. the car isn't available) and you don't accept, you can cancel for a full refund no matter how close the rental is.
All Refund Methods
- Free-cancellation prepayments or deposits are returned to you if you cancel in time
- Card test payments (pre-authorizations) are released back to your card
Partial Refunds
- Car rentals canceled less than 48 hours before the start, or at the counter: refund of what you paid minus the cost of 3 days of your rental.
- If the rental counter refuses you the car, call Booking.com from the counter to cancel; you get what you paid minus the cost of three days of your rental.
Dispute Process
- For payment issues, contact Customer Service at booking.com/help.
- For a formal complaint, send written notice through Booking.com's Dispute Resolution page (required under the US terms before arbitration or small claims court).
Additional Notes
- Cancellation fees are determined by the property, and you pay any additional costs to the property.
- Generally the property charges your card; if Booking.com handles payment, your booking confirmation says so.
- For car rentals, reservations of three days or less canceled less than 48 hours before rental will not receive a refund.
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What Redditors Are Saying
Booking.com lied to the Visa dispute team and won’t give me my refund of $375
A while ago I made a refundable hotel reservation through Booking.com that I later cancelled within the allowed time frame to get my money back. A few weeks go by and the refund doesn’t show up on my credit card (Capital One) so I call Booking’s customer service. Rep said that their system indicates
Booking.com lied to the Visa dispute team and won’t give me my refund of $375
I’m sorry if this isn’t the right community I’m just at the end of my rope here and looking for advice wherever I can get it. Situation: A while ago I made a refundable hotel reservation through Booking.com that I later cancelled within the allowed time frame to get my money back. A few weeks go by
Booking.com lied to the Visa/Capital One dispute team and won’t give me my refund of $375
A while ago I made a refundable hotel reservation through Booking.com that I later cancelled within the allowed time frame to get my money back. A few weeks go by and the refund doesn’t show up on my credit card (Capital One) so I call Booking’s customer service. Rep said that their system indicates
Booking.com lied to the Visa dispute team and won’t give me my refund of $375
A while ago I made a refundable hotel reservation through Booking.com that I later cancelled within the allowed time frame to get my money back. A few weeks go by and the refund doesn’t show up on my credit card (Capital One) so I call Booking’s customer service. Rep said that their system indicates