Uber Eats Refund Policy
Last verified: 2026-03-19
help.uber.com/en/ubereats
Video Guides
How to Get a Refund — Step by Step
- 1Open the Uber Eats app and tap the 'Orders' tab at the bottom
- 2Locate the problematic order and select it
- 3Scroll down and tap 'Help'
- 4Choose the issue category (missing items, wrong items, quality issues, order never arrived)
- 5Select the specific items affected and describe the issue
- 6Upload photos if prompted — clear photos significantly strengthen claims
- 7Submit the request — you'll receive a notification with the outcome
When You Can Get a Refund
- Missing items: refund for sales price of missing item(s) plus applicable tax
- Wrong items: refund for incorrect item(s) after Uber verifies with the restaurant
- Quality issues (cold food, spilled): partial refund or courtesy credit at Uber's discretion
- Entire order wrong: full refund including taxes and delivery fees
- Order never arrived: full refund including delivery fees and taxes
- Must file within 48 hours of delivery — requests outside this window are ineligible
All Refund Methods
- Uber Cash / account credits (default for minor issues outside California)
- Original payment method (credit/debit card): 3-10 business days
- California AB 578 (effective Jan 1, 2026): full cash refund required for missing, incorrect, or undelivered orders — includes food cost, taxes, fees, and tips
Partial Refunds
- For partially affected orders (e.g., one missing side), Uber refunds only the affected item's sales price plus its share of tax
- Delivery fees are typically only refunded when the entire order is wrong or never arrived
- Driver tips: under California AB 578, tips must be included in the full refund; outside CA, tips are often not refunded
- The tip is not clawed back from the driver — the platform absorbs the cost
Dispute Process
- In-app: Help section within the order details
- Email: eats@uber.com
- Phone: 800-253-6882
- Twitter/X: @Uber_Support
- Under CA law (AB 578), platforms must provide access to a human customer service representative
Additional Notes
- Refund abuse detection: approximately 2 refunds per 30-day period limit; approximately 20 lifetime refunds before blanket denial
- Exceeding limits can lead to account deactivation/ban for suspected refund fraud
- Uber One membership refundable within 30 days if no benefits used; after that, non-refundable for current billing cycle
- Uber One members do not receive formally different refund treatment but may get better support responsiveness
- Always provide clear photos and be specific about which items were affected
- File immediately after delivery for best chances of approval
What Redditors Are Saying
Uber Eats delivery driver fell asleep for a half hour while I was waiting for my order…I felt bad, but then he never delivered my order, wanted a tip, and I was still charged. Was able to get my money back, but wtf.
This was supposed to be a quick 10 minute delivery and I ended up waiting over an hour just for him to tell me he fell asleep (even though he was supposedly riding his bike so where exactly did he even fall asleep??). I did feel bad for him at first, so I didn’t say anything about it until another h
McDonalds / Uber Eats refuse to refund undelivered order
Edit: Chargeback issued as per advice. Monzo have promptly refunded and said they have up to 18 weeks to dispute it. Thanks for the help all. \------ Hey, first post here. Hopefully I'm following the rules. England, UK. I understand this is probably a trivial issue compared to most on here, but I ha
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