British Airways Refund Policy
Last verified: 2026-03-20
www.britishairways.com/en-us/information/help-and-contacts
Video Guides
How to Get a Refund — Step by Step
- 1For tickets bought on ba.com, log in to 'Manage My Booking' to cancel and claim a refund.
- 2For tickets bought over the phone, call a contact center to request a refund.
- 3For tickets bought from a travel agent or a travel website, contact them directly to arrange the cancellation and refund.
When You Can Get a Refund
- Eligibility for a refund and the amount depends on the type of ticket purchased.
- The 24-hour cancellation policy applies to bookings made directly with British Airways, provided travel is one week or more from the date of purchase.
- Bookings made for travel within 24 hours are not covered under the 24-hour cancellation option.
- British Airways Holidays bookings are not covered under the 24-hour cancellation option.
- Tickets purchased from a travel agent must be cancelled and refunded through the agent directly.
Additional Notes
- Tickets are non-transferable outside of the 24-hour cancellation policy; a new booking is required for a different person.
- Lower fares may have more restrictions, and changes could incur further charges.
- If you are involuntarily placed in a lower class of service, you are entitled to a partial refund of the ticket price.
What Redditors Are Saying
Refund Dispute with British Airways, next steps help
Hi. I am in England - forgot to add originally. In March this year my flights to Italy in April this year were unsurprisingly cancelled. According to the cancellation email I received I had to go through Manage my Booking to rearrange my flights. I wanted a refund so tried to call BA to see what I c
British airways cancelled flight due to operational constraints(likely aircraft breakdown) promised full refund we chosen however they only gave us the taxes and seating fee back not the ticket?
In this case the website also says they will give refund as demanded by the passenger. But have we been cheated?
British Airways won’t refund me my money.
This is another post and month after my flight from LHR to Atlanta !! (Flight August 2nd) I was downgraded on a flight from LHR to Atlanta at the gate 3 hours after the original flight time !! They moved me from Club world to world traveller plus without any option - otherwise they stated I would no
British Airways Cancelled my flight but never refunded my seat upgrade payment
I booked a round trip flight from NYC to London back in September. Two days before I was suppose to fly out of London, BA cancelled my flight and rebooked me into a new flight at a different airport. However, I paid for an upgraded seat which I never got for my new flight. They just assigned me to w