British Airways Refund Policy
Last verified
www.britishairways.com/content/en/us/information/legal/our-customer-commitment-and-contingency-plan
Rechecked : britishairways.com still states the headline terms shown here (24 hours, full refund). How we verify
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How to Get a Refund — Step by Step
- 1For tickets bought on ba.com or over the phone with British Airways, log in to 'Manage My Booking' to cancel and apply for a refund.
- 224-hour cancellations can also be requested by calling 800-AIRWAYS.
- 3For tickets bought from a travel agent, contact the agent directly to arrange the cancellation and refund.
When You Can Get a Refund
- Eligibility for a refund and the amount depends on the type of ticket purchased.
- The 24-hour cancellation option applies to bookings made directly with British Airways, provided travel is one week or more from the date of purchase.
- The 24-hour deadline can be extended up to 48 hours if the call center is closed when you first call.
- Bookings made for travel within 24 hours are not covered under the 24-hour cancellation option.
- British Airways Holidays bookings made on ba.com are not covered under the 24-hour cancellation option.
- Tickets purchased from a travel agent must be cancelled and refunded through the agent directly.
Additional Notes
- Tickets are non-transferable outside of the 24-hour cancellation policy; a new booking is required for a different person.
- Lower fares can have restrictions, and changes may incur further charges.
- If British Airways cancels your flight, delays or reschedules it by six hours or more, or causes you to miss a confirmed connection, you are entitled to a cash refund of the fare for that flight.
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What Redditors Are Saying
Refund Dispute with British Airways, next steps help
Hi. I am in England - forgot to add originally. In March this year my flights to Italy in April this year were unsurprisingly cancelled. According to the cancellation email I received I had to go through Manage my Booking to rearrange my flights. I wanted a refund so tried to call BA to see what I c
British airways cancelled flight due to operational constraints(likely aircraft breakdown) promised full refund we chosen however they only gave us the taxes and seating fee back not the ticket?
In this case the website also says they will give refund as demanded by the passenger. But have we been cheated?
British Airways won’t refund me my money.
This is another post and month after my flight from LHR to Atlanta !! (Flight August 2nd) I was downgraded on a flight from LHR to Atlanta at the gate 3 hours after the original flight time !! They moved me from Club world to world traveller plus without any option - otherwise they stated I would no
British Airways Cancelled my flight but never refunded my seat upgrade payment
I booked a round trip flight from NYC to London back in September. Two days before I was suppose to fly out of London, BA cancelled my flight and rebooked me into a new flight at a different airport. However, I paid for an upgraded seat which I never got for my new flight. They just assigned me to w