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Orbitz Refund Policy

Last verified: 2026-03-19

Official Orbitz PolicyVerified

www.orbitz.com/helpcenter

Summary

Orbitz offers refunds within Refund eligibility and window are determined by the rules and restrictions of the travel provider (airline, hotel, etc.). For some bookings, cancellations may not be permitted after they are made.. Processing time: For hotels, car rentals, and activities, refunds may take up to 48 hours. For flights, most refunds are issued within 12 weeks, but some may take longer depending on the airline. For vacation packages, the individual parts are processed separately with lodging, car rentals, or activities taking up to 48 hours and flights taking 12 weeks or more.. Refund methods include refunds will be issued to the original payment method. and in some cases, a travel credit or voucher may be offered for future use.. Refunds are subject to the cancellation and change policies of the relevant travel provider (e.g., airline, hotel)..

Refund Window

Refund eligibility and window are determined by the rules and restrictions of the travel provider (airline, hotel, etc.). For some bookings, cancellations may not be permitted after they are made.

Processing Time

For hotels, car rentals, and activities, refunds may take up to 48 hours. For flights, most refunds are issued within 12 weeks, but some may take longer depending on the airline. For vacation packages, the individual parts are processed separately with lodging, car rentals, or activities taking up to 48 hours and flights taking 12 weeks or more.

Refund Method

Refunds will be issued to the original payment method.

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How to Get a Refund — Step by Step

  1. 1Sign in to your Orbitz account to access your itinerary.
  2. 2Check the cancellation policy applicable to your reservation to determine refund eligibility.
  3. 3If eligible, proceed to cancel your booking online through your itinerary.
  4. 4For vacation packages, you will need to cancel each part of your trip separately.
  5. 5Track the status of your refund through the 'My Trips' page.

When You Can Get a Refund

  • Refunds are subject to the cancellation and change policies of the relevant travel provider (e.g., airline, hotel).
  • Some bookings are non-refundable and do not permit cancellations or changes after they are made.
  • If you do not show up for or fail to use some or all of the booked travel services, any refund will be in line with the relevant travel provider's rules and restrictions.
  • An administration fee may be charged by Orbitz for processing a cancellation or change, in addition to any fees imposed by the travel provider.
  • For bookings made with Orbucks, cancellations may result in changes to the amount of Orbucks credited or debited to your account.

All Refund Methods

  • Refunds will be issued to the original payment method.
  • In some cases, a travel credit or voucher may be offered for future use.

Additional Notes

  • Orbitz may cancel your booking if full payment for the booking, or any applicable cancellation/change charge or fee, is not received when due.
  • It is possible that a booking may be cancelled or changed by the Travel Provider or Orbitz for various reasons (e.g., overbooking, property closure). In such cases, Orbitz will make reasonable efforts to notify you and may offer alternative options or a refund.

What Redditors Are Saying

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35
r/personalfinance·8y ago

Expedia/Orbitz sold my debt/dispute to debt collectors after admitting that I was not liable.

I was involuntarily bumped off a TAM international flight late 2015 and demanded to know my rights. My rights were not provided to me. I had to accept a hotel but wrote in the accepting compensation form that I was not accepting compensation vouchers and did not give up claims. After the flight, I w

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r/personalfinance·6y ago

Orbitz, chargeback for cancelled flight experiences?

After a few weeks of back and forth with Orbitz and Silver Airways, Orbitz notified me that I would receive a travel credit instead of a refund for a flight that was cancelled due to threat of a hurricane (FL). Silver Airways threw their hands up each time I contacted them saying it was Orbitz respo

10 comments
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r/legaladvice·5y ago

Orbitz refusing full refund on a canceled flight

In State of NY. I had purchased a flight with travel insurance from Orbitz. The day my flight was canceled due to COVID-19, I called Orbitz right away and the person I talked to informed me that they will be giving me a full refund. She told me I'll see the travel insurance credit first then the rem

3 comments
2
r/Flights·4y ago

Orbitz and Aer Lingus refusing to provide refund on Covid cancelled flight

Aer Lingus flight (US to Ireland) was cancelled due to COVID. According to both Orbitz and Aer Lingus, flight is/was well within the parameters for granting a full refund back (approx $1.7k) no questions asked. I started calling to set the process in motion since day one and followed all the instruc

13 comments