Korean Air Refund Policy
Last verified
www.koreanair.com/contents/booking/reservation-guide/change-and-refund/ticket-refund
Rechecked : koreanair.com still states the headline terms shown here (30 days, 24 hours). How we verify
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How to Get a Refund — Step by Step
- 1For tickets bought from Korean Air, search for your reservation on koreanair.com to cancel and request a refund, or contact a Korean Air ticketing office or the Korean Air Service Center (1-800-438-5000).
- 2For tickets bought from a travel agency or another airline, contact them to apply for the refund.
- 3Provide the e-ticket itinerary (itinerary & receipt) and the passenger's ID; agents and legal representatives need additional documents.
When You Can Get a Refund
- Only the passenger can apply for a refund on their ticket; additional documents are required if an agent requests it.
- Tickets purchased through a travel agency or another airline must be refunded by them.
- Refund penalties and fees depend on the fare rules (and, for flights departing Korea, on how close to departure you cancel); a USD 30 refund service charge applies to international flights.
- US Customer Service Plan: tickets booked and ticketed directly with Korean Air one week or more before the first departure are refunded without penalty if you cancel and request the refund within 24 hours of purchase.
- Award tickets and group tickets have separate refund rules.
All Refund Methods
- Original form of payment
- Credit card: refunded through the card company used for payment (no cash refunds for card purchases)
- Cash: deposited to the ticket holder's account
- Award tickets: miles returned when the refund is complete
Additional Notes
- Upon a refund, the itinerary and additional services for the purchased ticket will be canceled.
- If you request a refund calculation for a flight with an imminent departure, the booking will be canceled to prevent a no-show.
- Refund approvals are typically completed within 3 business days of the request; card refunds then depend on your card issuer's billing cycle.
- You can check refund status for tickets bought from Korean Air under My Page > Purchase List.
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