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Apple App Store (in-app) Refund Policy

Last verified: 2026-03-19

Official Apple App Store (in-app) PolicyVerified

support.apple.com/en-us/118223

Summary

Apple App Store (in-app) offers refunds within No fixed time window; refunds are evaluated case‑by‑case and may be granted at Apple’s discretion. Processing time: Typically 24‑48 hours for Apple ID store credit; up to 30 days for credit/debit cards and other payment methods; up to 60 days for carrier‑billed mobile payments . Refund methods include credit is returned to the original payment method used for the purchase and store credit is added to the apple id balance for immediate use. The purchase must appear in the Apple ID’s purchase history.

Refund Window

No fixed time window; refunds are evaluated case‑by‑case and may be granted at Apple’s discretion

Processing Time

Typically 24‑48 hours for Apple ID store credit; up to 30 days for credit/debit cards and other payment methods; up to 60 days for carrier‑billed mobile payments

Refund Method

Credit is returned to the original payment method used for the purchase (credit/debit card, Apple Pay, Apple Cash, etc.)

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How to Get a Refund — Step by Step

  1. 1Sign in to reportaproblem.apple.com with the Apple ID that made the purchase
  2. 2Tap or click “I’d like to” and select “Request a refund”
  3. 3Choose the reason for the refund and click “Next”
  4. 4Select the specific app, in‑app purchase, or subscription and submit the request

When You Can Get a Refund

  • The purchase must appear in the Apple ID’s purchase history
  • The request must be submitted through reportaproblem.apple.com while the charge is not pending
  • Refund eligibility may vary by country or region and is subject to Apple’s discretion

All Refund Methods

  • Credit is returned to the original payment method used for the purchase (credit/debit card, Apple Pay, Apple Cash, etc.)
  • Store credit is added to the Apple ID balance for immediate use

Additional Notes

  • Refunds are not guaranteed; Apple may decline a request without providing a reason
  • If the purchase was made by a Family Sharing member, only the family organizer can request the refund
  • If the charge cannot be found, verify you are signed in with the correct Apple ID or check email receipts