Enterprise Rent-A-Car Refund Policy
Last verified: 2026-03-19
www.enterprise.com/en/car-rental-faqs/us-reservations/change-cancel-reservation.html
How to Get a Refund — Step by Step
- 1Locate the reservation number, first name, and last name used at booking.
- 2Visit Enterprise’s “Change/Cancel Reservation” page or call 1‑855‑266‑9289 to initiate the cancellation.
- 3Select “Cancel reservation,” confirm the cancellation, and note any displayed cancellation fee.
- 4Receive a confirmation email that details the refund amount and method.
- 5Wait for the refund according to the processing times; if not received, contact the rental location directly.
When You Can Get a Refund
- Reservation must have been prepaid; non‑prepaid bookings incur no cancellation fee but are not eligible for a prepaid refund.
- Cancel more than 24 hours before pick‑up to receive a full refund minus a $50 cancellation fee; cancel less than 24 hours before pick‑up to receive a full refund minus a $100 fee.
- No‑show (failure to pick up a prepaid reservation) results in a $100 fee and only the remaining balance is refunded.
- Refunds are reduced or denied if additional charges exist (fuel replacement, vehicle damage, late return) after the rental is closed.
All Refund Methods
- Original credit or debit card – the authorization is released or the deposit is refunded to the same card used at rental pick‑up.
- Cash, check, or money‑order payments – any refundable amount is sent by mailed check within 20 business days after the rental is closed.
Partial Refunds
- If the total reservation amount is less than the applicable cancellation fee, no refund is issued.
- Deposits may be partially refunded if fuel, damage, or late‑return fees are applied after vehicle return.
Dispute Process
- Call the branch where the vehicle was rented to review the charge and request clarification.
- If the issue is not resolved, contact Enterprise Customer Care (1‑855‑266‑9289) for escalation.
- Customers may also initiate a chargeback with their card issuer after Enterprise has been given a reasonable opportunity to address the dispute.
Additional Notes
- Reservations made through third‑party websites must be cancelled through the same third‑party site; Enterprise cannot modify or cancel those bookings.
- All refunds are issued to the original form of payment used at the time of rental, and a copy of the rental receipt may be required for verification.
What Redditors Are Saying
How Do I Get Enterprise Rent a Car to Refund Insurance I didn't Ask For
If anyone can tell me how to handle fraudulent activity and theft by a company I'd appreciate it. I've used Enterprise car rentals for years. Early this year I rented a car from them about 4 times. In all but one case I found that insurance was added even though I turned it down. I have a copy of on
Enterprise Rent-A-Car is refusing to refund my $100 deposit on a car which I returned back in original condition
I had to rent a car 4 months ago because someone had crashed into mine at a red light. I decided to rent a car at Enterprise which required a $100 deposit paid from my personal bank account... my car insurance covered all other costs. Last month I had called the company for a refund but they told me