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TaskRabbit Refund Policy
Last verified
Official TaskRabbit PolicyOfficial source
support.taskrabbit.com/hc/en-us/articles/46260436180379-Taskprotect-Terms-Conditions
Policy changed on
Happiness Pledge ($10,000) replaced by Taskprotect, capped at $1,000; claim steps and exclusions updated
We updated this page from TaskRabbit's new policy text on support.taskrabbit.com.
Rechecked : we reviewed the current policy text on support.taskrabbit.com. How we verify
How to Get a Refund — Step by Step
- 1If a task wasn't finished or wasn't up to standard and it's been less than 24 hours, message your Tasker in the task's chat thread so they can fix it.
- 2If it's been over 24 hours or you can't resolve it together, contact TaskRabbit Customer Support through the help center's contact form.
- 3For damage, theft or injury: sign in on the TaskRabbit website (claims can't be filed in the app), go to My Tasks, select See task details, and use the Start a claim link under Need Help? within 30 days of the task.
- 4Preserve any damaged property and do not dispose of it until the claim is resolved — TaskRabbit may require inspection access.
- 5Submit the documentation and other materials TaskRabbit requests by the dates its Support or Resolutions team gives you.
- 6Allow the Tasker to attempt repairs first when applicable — TaskRabbit may require this before approving compensation.
- 7If approved, sign the Resolutions Agreement, which includes a confidentiality clause and release of further liability.
When You Can Get a Refund
- Unless otherwise expressly stated, all fees (including task payment and all TaskRabbit fees) are non-refundable.
- Tasks must be booked and fully paid for through the TaskRabbit platform to be eligible for a Taskprotect claim.
- A cancellation fee applies if you cancel within 24 hours of the scheduled task time or are unavailable or unresponsive when the Tasker arrives — the fee equals one hour of the Tasker's hourly rate plus TaskRabbit fees (or the IKEA or Partner minimum price).
- No cancellation fee is charged if you cancel within 5 minutes of booking, if the Tasker doesn't show up, or if an IKEA Assembly task is canceled because of an IKEA delivery delay or a wrong address provided through IKEA.
- Taskprotect may offer up to $1,000 for property damage or bodily injury caused by negligence, or theft by a Tasker, during a task.
- Users must not have violated TaskRabbit's Terms of Service and must not have outstanding account balances (including credit card chargebacks) to be eligible for Taskprotect claims; only one claim per task.
- Personal insurance must be used first; Taskprotect only covers losses your personal insurance doesn't.
All Refund Methods
- Taskrabbit credit: added to your account balance and applied automatically to your next invoice (credit never expires)
- Taskprotect compensation (up to $1,000, at Taskrabbit's discretion) for eligible property damage, bodily injury, or theft claims
Partial Refunds
- Taskprotect compensation is limited to the original or replacement value (whichever is less) of damaged property, less standard depreciation, and only covers the specific damaged area.
- Cancellation fees are nonrefundable; if you were charged one that doesn't fall under the policy, contact Customer Support with the task name, Tasker name and reason for cancellation.
- Out-of-pocket expenses approved by the client during the task are generally non-refundable.
- Tips and gratuities directed to the Tasker are non-refundable.
Dispute Process
- Contact your Tasker first through the task's chat thread; the chat record helps Customer Support assess any dispute.
- Contact TaskRabbit Customer Support via the help center contact form (support.taskrabbit.com/hc/requests/new).
- For damage, theft or injury, file a Taskprotect claim from the task's details page on the website within 30 days; claims are reviewed case by case.
Additional Notes
- TaskRabbit's general policy is that all fees are non-refundable — refunds, credits and Taskprotect payments are at TaskRabbit's discretion, not a guaranteed right.
- Taskprotect (which replaced the Happiness Pledge) excludes: flooding or water damage, operating motor vehicles, bicycles, aircraft or watercraft, Murphy/wall beds, cash, damage to common areas, displacement costs such as hotels, normal results of the task, items or tools supplied by the client or losses from the client's instructions, and losses from acts of the client's agents.
- Theft claims under Taskprotect require a valid police report.
- Outstanding account balances may prevent you from booking future tasks until resolved.
- Always communicate with your Tasker through the TaskRabbit platform (not personal phone/text) to ensure your interactions are documented for any potential dispute.
- Germany and Monaco have specific exceptions regarding cancellation fees under local consumer protection laws.
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