How do I get a refund from TickPick?

Steps: For a canceled event, TickPick will notify you about the cancellation and the refund or credit process. If your tickets are invalid at the venue, call TickPick customer support immediately at 845-538-4567. TickPick will investigate the claim with the venue to confirm the tickets were invalid. Upon confirmation of invalidity, a full refund of the purchase price, including service and shipping fees, will be issued.

How long does a TickPick refund take?

Processing time: Varies — contact provider for estimated timeline. Refund window: For invalid tickets, you must contact TickPick customer support within 5 days of the event..

What refund methods does TickPick offer?

Original payment method. Store credit.

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TickPick Refund Policy

Last verified: 2026-03-20

Official TickPick PolicyVerified

www.tickpick.com/buyertrust-guarantee

2026-03-20

Summary

TickPick offers refunds within For invalid tickets, you must contact TickPick customer support within 5 days of the event.. Processing time: Varies — contact provider for estimated timeline. Refund methods include original payment method and store credit. The event must be canceled without being rescheduled..

Refund Window

For invalid tickets, you must contact TickPick customer support within 5 days of the event.

Processing Time

Varies — contact provider for estimated timeline

Refund Method

Original payment method

Video Guides

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How to Get a Refund — Step by Step

1For a canceled event, TickPick will notify you about the cancellation and the refund or credit process.
2If your tickets are invalid at the venue, call TickPick customer support immediately at 845-538-4567.
3TickPick will investigate the claim with the venue to confirm the tickets were invalid.
4Upon confirmation of invalidity, a full refund of the purchase price, including service and shipping fees, will be issued.

When You Can Get a Refund

The event must be canceled without being rescheduled.
Tickets must be deemed invalid by the venue after an investigation.
If there's an issue with tickets, TickPick may first attempt to find replacement tickets before issuing a refund.
For the guarantee on invalid tickets to apply, you must contact customer support within 5 days of the event.

All Refund Methods

Original payment method
Store credit

Additional Notes

If an event is postponed or rescheduled, your original tickets will be valid for the new date, and no refund will be issued.
For canceled events, TickPick may issue a refund or a credit at its discretion, where allowable by law.

What Redditors Are Saying

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r/hayleywilliams·4mo ago

Resale ticket refund experience - tickpick

After losing the war for either Boston night, I originally bought 2 floor tickets for Boston on tickpick for $260/ea. I actually was fine with that pricing, I do trust that I wouldn't necessarily get scammed and be out of money, but due to the risk of the ticketing issues and potentially missing the

65 comments

r/Scams·2y ago

TickPick Refund HELP

Okay so I’m a little embarrassed, I spent a couple grand on concert tickets from tickpick, and I don’t think I’ve ever dropped that much money on something like this.. but I’m posting because I NEVER got the tickets. I purchased tickets from the tickpick, 6 hours before the event, and got the Ticket

3 comments