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TickPick Refund Policy

Last verified: 2026-03-20

Official TickPick PolicyVerified

www.tickpick.com/buyertrust-guarantee

Summary

TickPick offers refunds within For invalid tickets, you must contact TickPick customer support within 5 days of the event.. Processing time: Varies — contact provider for estimated timeline. Refund methods include original payment method and store credit. The event must be canceled without being rescheduled..

Refund Window

For invalid tickets, you must contact TickPick customer support within 5 days of the event.

Processing Time

Varies — contact provider for estimated timeline

Refund Method

Original payment method

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How to Get a Refund — Step by Step

  1. 1For a canceled event, TickPick will notify you about the cancellation and the refund or credit process.
  2. 2If your tickets are invalid at the venue, call TickPick customer support immediately at 845-538-4567.
  3. 3TickPick will investigate the claim with the venue to confirm the tickets were invalid.
  4. 4Upon confirmation of invalidity, a full refund of the purchase price, including service and shipping fees, will be issued.

When You Can Get a Refund

  • The event must be canceled without being rescheduled.
  • Tickets must be deemed invalid by the venue after an investigation.
  • If there's an issue with tickets, TickPick may first attempt to find replacement tickets before issuing a refund.
  • For the guarantee on invalid tickets to apply, you must contact customer support within 5 days of the event.

All Refund Methods

  • Original payment method
  • Store credit

Additional Notes

  • If an event is postponed or rescheduled, your original tickets will be valid for the new date, and no refund will be issued.
  • For canceled events, TickPick may issue a refund or a credit at its discretion, where allowable by law.

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