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Agoda Refund Policy

Last verified: 2026-03-19

Official Agoda PolicyVerified

www.agoda.com/info/agoda-policies.html

Summary

Agoda offers refunds within Generally 14 days prior to arrival, or as specified in the confirmation email. Processing time: Eligible cancellation refunds are normally processed within 10 days after Agoda receives the request.. Refund methods include credit card and bank transfer. Booking must be refundable and cancelled within the permitted period or for a permitted reason.

Refund Window

Generally 14 days prior to arrival, or as specified in the confirmation email

Processing Time

Eligible cancellation refunds are normally processed within 10 days after Agoda receives the request.

Refund Method

Credit Card

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How to Get a Refund — Step by Step

  1. 1Follow instructions in the confirmation email to review, adjust, or cancel a reservation
  2. 2Use Agoda's self-service tool to manage reservations
  3. 3Contact Customer Service for assistance with reservations
  4. 4Contact Agoda Support Center by telephone for urgent support

When You Can Get a Refund

  • Booking must be refundable and cancelled within the permitted period or for a permitted reason
  • Cancellation due date specified in confirmation email must be met to avoid penalty fees
  • Not in breach of Agoda Terms or any applicable law

All Refund Methods

  • Credit Card
  • Bank Transfer

Partial Refunds

  • Yes, penalty charges may be deducted from the refund amount, or the refund amount may be less than the original payment.

Additional Notes

  • Penalty charges for late cancellation will be deducted from the refund amount
  • AgodaCash redeemed for non-refundable bookings will not be re-issued