How do I get a refund from Agoda?

Steps: Follow instructions in the confirmation email to review, adjust, or cancel a reservation Use Agoda's self-service tool to manage reservations Contact Customer Service for assistance with reservations Contact Agoda Support Center by telephone for urgent support

How long does a Agoda refund take?

Processing time: Eligible cancellation refunds are normally processed within 10 days after Agoda receives the request.. Refund window: Generally 14 days prior to arrival, or as specified in the confirmation email.

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Agoda Refund Policy

Last verified Oct 12, 2026

Official Agoda PolicyOfficial source

www.agoda.com/info/agoda-policies.html

Oct 12, 2026

Rechecked Oct 12, 2026: agoda.com still states the headline terms shown here (14 days). How we verify

Summary

Agoda offers refunds within Generally 14 days prior to arrival, or as specified in the confirmation email. Processing time: Eligible cancellation refunds are normally processed within 10 days after Agoda receives the request.. Refund methods include credit card and bank transfer. Booking must be refundable and cancelled within the permitted period or for a permitted reason.

Refund Window

Generally 14 days prior to arrival, or as specified in the confirmation email

Processing Time

Eligible cancellation refunds are normally processed within 10 days after Agoda receives the request.

Refund Method

Credit Card

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How to Get a Refund — Step by Step

1Follow instructions in the confirmation email to review, adjust, or cancel a reservation
2Use Agoda's self-service tool to manage reservations
3Contact Customer Service for assistance with reservations
4Contact Agoda Support Center by telephone for urgent support

When You Can Get a Refund

Booking must be refundable and cancelled within the permitted period or for a permitted reason
Cancellation due date specified in confirmation email must be met to avoid penalty fees
Not in breach of Agoda Terms or any applicable law

All Refund Methods

Credit Card
Bank Transfer

Partial Refunds

Yes, penalty charges may be deducted from the refund amount, or the refund amount may be less than the original payment.

Additional Notes

Penalty charges for late cancellation will be deducted from the refund amount
AgodaCash redeemed for non-refundable bookings will not be re-issued

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