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Arby's Refund Policy

Last verified

Official Arby's PolicyOfficial source

www.arbys.com/contact-us

Summary

Arby's offers refunds within No published general refund window; Arby's routes order issues through its support flow after the problem is reported, while pickup orders themselves cannot be changed or canceled once placed.. Processing time: Varies — contact provider for estimated timeline. Refund methods include no charge when an online-order error means the restaurant never received the order. and pickup-order issues are handled through arby's official support message flow after you report the problem.. Online orders placed for immediate or future pickup cannot be changed or canceled..

Refund Window

No published general refund window; Arby's routes order issues through its support flow after the problem is reported, while pickup orders themselves cannot be changed or canceled once placed.

Processing Time

Varies — contact provider for estimated timeline

Refund Method

No charge when an online-order error means the restaurant never received the order.

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How to Get a Refund — Step by Step

  1. 1If the app or website showed an order error, confirm that the restaurant did not receive the order, because Arby's says that scenario should not charge your card.
  2. 2If the pickup order was incorrect, missing items, or had another order issue, use Arby's official Contact Us flow and send the details of what went wrong.
  3. 3Include the restaurant location, order details, and the specific problem when you submit the message so Arby's can review it.
  4. 4If the order was for delivery, open the DoorDash Help section or use the support link in the order-confirmation email, because Arby's routes delivery support to DoorDash.
  5. 5Monitor the original payment method after Arby's or DoorDash confirms any adjustment.

When You Can Get a Refund

  • Online orders placed for immediate or future pickup cannot be changed or canceled.
  • If the site or app returns an error and the restaurant did not receive the order, Arby's says your credit card was not charged.
  • If an online order is incorrect, missing an item, or has another issue, Arby's directs you to send a message with the details so the company can review it.
  • Delivery orders placed on Arbys.com or the Arby's App are managed and fulfilled by DoorDash, and order or driver concerns are routed to DoorDash support.

All Refund Methods

  • No charge when an online-order error means the restaurant never received the order.
  • Pickup-order issues are handled through Arby's official support message flow after you report the problem.
  • Delivery-order adjustments are handled by DoorDash support when the order was placed on Arbys.com or the Arby's App.

Dispute Process

  • Pickup-order issues are escalated through Arby's official support message form.
  • Delivery-order and driver disputes are escalated through DoorDash customer service when the order was managed by DoorDash.

Additional Notes

  • Arby's does not publish a universal refund timeline for restaurant-order issues.
  • The support path depends on whether the order was pickup or delivery.
  • A failed order attempt that never reached the restaurant should not create a completed charge according to Arby's help page.

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