Trip.com Refund Policy
Last verified: 2026-03-20
us.trip.com/pages/refund-policy
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How to Get a Refund — Step by Step
- 1Log in to your Trip.com account through the Trip.com app or website.
- 2Navigate to 'My Trips' or 'All Bookings' to locate your reservation.
- 3Select the specific booking you wish to cancel and click on 'Cancel Booking' or 'Manage My Booking'.
- 4Carefully review the refund breakdown, including any potential fees, and the applicable cancellation policy.
- 5Provide a reason for the cancellation (if prompted) and confirm your request by clicking 'Submit'.
- 6Track the status of your refund by going to 'My Trips', then 'All Bookings', and selecting 'View Refund Status' for the canceled booking.
When You Can Get a Refund
- Refund eligibility is determined by the specific fare rules, ticket type (refundable vs. non-refundable), and the cancellation policy selected at the time of booking (e.g., 'Free Cancellation' for hotels).
- Cancellation fees or service charges may be deducted from refundable tickets, with the amount varying based on the airline, fare type, and proximity to the departure date.
- Non-refundable tickets generally do not offer refunds for the ticket fare, but airport taxes, government fees, or service charges may still be recoverable.
- For hotel bookings, a 'No-Show Policy' applies, meaning no refund will be issued if the customer does not check in and fails to cancel in advance.
- Full refunds for flights are typically issued if the airline cancels the flight.
Partial Refunds
- Partial refunds are available for certain refundable flight tickets, with potential deductions for cancellation fees or service charges.
- For non-refundable flight tickets, it may be possible to receive a refund for airport taxes, government fees, or service charges, even if the fare itself is non-refundable.
- Some hotel policies may allow for partial refunds if the cancellation is made before a specified date.
Additional Notes
- Refund rules are highly specific to the product (flight, hotel, train) and the exact fare or room type purchased. Always verify the cancellation policy details at the time of booking and before initiating a cancellation.
- Trip.com operates as a booking platform. For flights, the ultimate decision regarding refund approval, amount, applicable fees, and processing time rests with the airline.
- Many hotel listings on Trip.com offer 'Free Cancellation' options, which typically allow for a full refund if the cancellation is made by the stated deadline.
- For US flights, some airlines may offer a 24-hour free cancellation rule if the booking is made directly with the airline at least 7 days before departure. While online travel agencies like Trip.com are not legally mandated to follow this rule, many offer similar policies.
What Redditors Are Saying
Trip.com tried to keep $3,400+ for booking canceled by airline, lied about it, threatened legal action for chargeback, before finally acknowledging tickets were fully refundable. Anti-consumer AF.
I’m trying to get a refund for a Westjet flight I booked through Trip.com and I have troubles understanding what this email even means. I also really, really want my refund. Any ideas what to respond with?
CTRIP (Trip.com) wont refund my flight tickets NOW Threatens me with LEGAL action
So I had tickets from China to the US booked for the beginning of April(I booked these tickets on December way before the Corona incident became a thing). I also booked tickets from the US to South America which flights on the country of destination also got cancelled. Overall all the flights I book
Threatened and bullied by trip.com for 4 months over a refund dispute – last week they finally acknowledged I was right – what can I do?
Edits 1: I am English, and have edited for brevity. I’m posting this here because I am British, and paid using GBP. In September of last year, I booked a return flight from Hong Kong to Kathmandu. Prior to the return leg of the journey, [trip.com](http://trip.com) contacted me to say the return flig