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Trip.com Refund Policy

Last verified

Official Trip.com PolicyOfficial source

us.trip.com/contents/service-guideline/terms.html

Rechecked : us.trip.com still states the headline terms shown here (no refunds). How we verify

Summary

Trip.com offers refunds within Depends on the change and cancellation rules shown for your flight, room or ticket when you book; cheaper non-refundable fares and rooms can't be refunded. Processing time: Varies — Trip.com returns refunds to the original payment method, and when the money reaches you depends on your bank or card provider. Airline refunds for unused tickets are paid after Trip.com receives the amount from the airline.. Refund methods include refunds are paid back to the original payment method, unless trip.com agrees otherwise.. Refund eligibility depends on the change/cancellation rules and any fees shown during booking, also linked in your "Flight Booking Confirmed" email and in your booking details..

Refund Window

Depends on the change and cancellation rules shown for your flight, room or ticket when you book; cheaper non-refundable fares and rooms can't be refunded

Processing Time

Varies — Trip.com returns refunds to the original payment method, and when the money reaches you depends on your bank or card provider. Airline refunds for unused tickets are paid after Trip.com receives the amount from the airline.

Refund Method

Refunds are paid back to the original payment method, unless Trip.com agrees otherwise.

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How to Get a Refund — Step by Step

  1. 1Log in to your Trip.com account and open the booking's details.
  2. 2If your ticket or room allows it, request the change or cancellation/refund from the booking details section, or contact Trip.com customer service.
  3. 3No account? View your booking on the Trip.com website using the email address you booked with and request the refund there.
  4. 4For an unused or partly used flight ticket, submit a refund request through Trip.com customer service; Trip.com sends you the amount it obtains from the airline.

When You Can Get a Refund

  • Refund eligibility depends on the change/cancellation rules and any fees shown during booking, also linked in your "Flight Booking Confirmed" email and in your booking details.
  • Bookings are also subject to the airline's, hotel's or rail operator's own terms; if the supplier changes or cancels your booking, its terms generally apply.
  • If you don't use a flight ticket or use it only partly, you may be eligible for a tax or fare refund under the airline's policy.
  • If Trip.com can't confirm your hotel booking, you receive a full refund.
  • If Trip.com cancels your booking because you violated its terms, the supplier doesn't allow refunds, or it suspects fraud or abuse, you may not be entitled to a refund.

Partial Refunds

  • Unused or partly used flight tickets may qualify for a tax or fare refund, depending on the airline's policy.
  • Change or cancellation fees shown at booking may be deducted from refundable bookings.

Additional Notes

  • Refund rules are specific to the product (flight, hotel, train) and the exact fare or room type purchased. Always check the cancellation policy shown when booking and in your confirmation before cancelling.
  • Trip.com operates as a booking platform; your booking is also subject to the airline's or hotel's terms, which can generally be found on the supplier's own website.
  • If an airline refund is available and you haven't claimed it, Trip.com may claim it for you after 350 days from your booking date (once the flight has departed); you can then claim it from Trip.com, which credits your original payment method.

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What Redditors Are Saying

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26
r/mildlyinfuriating·4y ago

Trip.com tried to keep $3,400+ for booking canceled by airline, lied about it, threatened legal action for chargeback, before finally acknowledging tickets were fully refundable. Anti-consumer AF.

2 comments
28
r/digitalnomad·6y ago

I’m trying to get a refund for a Westjet flight I booked through Trip.com and I have troubles understanding what this email even means. I also really, really want my refund. Any ideas what to respond with?

19 comments
22
r/China·6y ago

CTRIP (Trip.com) wont refund my flight tickets NOW Threatens me with LEGAL action

So I had tickets from China to the US booked for the beginning of April(I booked these tickets on December way before the Corona incident became a thing). I also booked tickets from the US to South America which flights on the country of destination also got cancelled. Overall all the flights I book

25 comments
0
r/LegalAdviceUK·2y ago

Threatened and bullied by trip.com for 4 months over a refund dispute – last week they finally acknowledged I was right – what can I do?

Edits 1: I am English, and have edited for brevity. I’m posting this here because I am British, and paid using GBP. In September of last year, I booked a return flight from Hong Kong to Kathmandu. Prior to the return leg of the journey, [trip.com](http://trip.com) contacted me to say the return flig

15 comments