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Whatnot Refund Policy

Last verified

Official Whatnot PolicyOfficial source

help.whatnot.com/hc/en-us/articles/360061194552-Whatnot-Buyer-Protection-Policy

Rechecked : help.whatnot.com still states the headline terms shown here (30 days, 14 days, 7 days, 2 days). How we verify

Summary

Whatnot offers refunds within Requests must be submitted by the earlier of 30 days from purchase or 14 days from delivery. Shorter timelines apply to specific categories: 7 days from delivery or 30 days from purchase for Coins & Money, Sports Cards, Sneakers & Streetwear, Trading Card Games, and Luxury Goods; and 2 days from delivery or 30 days from purchase for Plants and Fresh & Specialty Food.. Processing time: Once a refund is approved, it may take 3–5 business days for your bank or payment provider to process it. If a return is required, the refund is processed after the returned item is received. For refunds handled directly by sellers, the refund is processed the same day if no return is needed, or when the seller confirms receipt of the return (or 48 business hours after delivery).. Refund methods include original form of payment. The item was not received, is incomplete, incorrect, damaged, defective, expired, counterfeit, or does not match the description..

Refund Window

Requests must be submitted by the earlier of 30 days from purchase or 14 days from delivery. Shorter timelines apply to specific categories: 7 days from delivery or 30 days from purchase for Coins & Money, Sports Cards, Sneakers & Streetwear, Trading Card Games, and Luxury Goods; and 2 days from delivery or 30 days from purchase for Plants and Fresh & Specialty Food.

Processing Time

Once a refund is approved, it may take 3–5 business days for your bank or payment provider to process it. If a return is required, the refund is processed after the returned item is received. For refunds handled directly by sellers, the refund is processed the same day if no return is needed, or when the seller confirms receipt of the return (or 48 business hours after delivery).

Refund Method

Original form of payment

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How to Get a Refund — Step by Step

  1. 1Open the Whatnot app or go to whatnot.com.
  2. 2Navigate to your purchase history by going to Activity > Purchases.
  3. 3Select the specific order you have an issue with.
  4. 4Tap or click 'Get help with this purchase'.
  5. 5Choose the option that best describes your issue, provide a description, and upload any supporting evidence like photos.
  6. 6Submit your request for review by the seller or Whatnot Support.

When You Can Get a Refund

  • The item was not received, is incomplete, incorrect, damaged, defective, expired, counterfeit, or does not match the description.
  • A return of the item may be required, and it must be in the same condition as it was received.
  • Refunds are not offered for buyer's remorse.
  • Exclusions include consumable products, digital content, orders disputed via chargeback, and cases of policy abuse or fraud.

Partial Refunds

  • Partial refunds may be offered. If a seller offers a partial refund, the buyer must accept the offer.

Dispute Process

  • If you are not satisfied with a seller's proposed resolution, you can escalate the request to Whatnot Support for review.
  • If a seller disputes a return, the request is put on hold and automatically escalated to Whatnot Support for investigation.

Additional Notes

  • All purchases are covered by the Whatnot Buyer Protection Policy.
  • If a return is required, Whatnot will provide a prepaid shipping label.
  • The item must be shipped back within 5 business days of the return being approved.
  • Whatnot monitors refund activity to prevent misuse of the Buyer Protection policy.

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1
r/whatnotapp·1y ago

Whatnot Support Refuses to Provide Refund

I’m more than a frequent buyer on whatnot. I’ve spent upwards of $50K+ on the app this year alone, and they are refusing to refund me over $800. Recently, I’ve been having package issues. I have packages show delivered but do not arrive. I have discovered that one of the postmen on my route seems to

90 comments