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Gametime Refund Policy

Last verified: 2026-03-20

Official Gametime PolicyVerified

gametime.co/policies/gametime-guarantee

Summary

Gametime offers refunds within Conditional. For the Lowest Price Guarantee, claims must be made within two hours of the purchase. For Job Loss Assurance, a claim must be made at least 72 hours prior to the event start date. For event cancellations, refunds are processed automatically without a specific claim window for the user.. Processing time: Varies — contact provider for estimated timeline. Refund methods include full refund to the original method of payment for canceled events that are not rescheduled. and refund for the full purchase amount for valid job loss assurance claims.. All sales are final, and refunds are generally not issued for completed purchases unless specific conditions are met, such as event cancellation, job loss, or a valid Lowest Price Guarantee claim..

Refund Window

Conditional. For the Lowest Price Guarantee, claims must be made within two hours of the purchase. For Job Loss Assurance, a claim must be made at least 72 hours prior to the event start date. For event cancellations, refunds are processed automatically without a specific claim window for the user.

Processing Time

Varies — contact provider for estimated timeline

Refund Method

Full refund to the original method of payment for canceled events that are not rescheduled.

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How to Get a Refund — Step by Step

  1. 1For a Lowest Price Guarantee claim, contact Gametime within two hours of your purchase to submit the claim, providing details of the lower price found elsewhere.
  2. 2For Job Loss Assurance, chat with Gametime or call 888-355-0132 and provide valid state or federal unemployment forms as proof of job loss.
  3. 3If an event is suspected to be canceled or rescheduled, contact Gametime to investigate.
  4. 4If you experience any issues with on-time ticket delivery or ticket validity, reach out to Gametime immediately for a resolution.

When You Can Get a Refund

  • All sales are final, and refunds are generally not issued for completed purchases unless specific conditions are met, such as event cancellation, job loss, or a valid Lowest Price Guarantee claim.
  • For the Lowest Price Guarantee, a lower price for the same available seats must be found elsewhere, and the claim must be submitted within two hours of the Gametime purchase.
  • For Event Cancellation Protection, the event must be canceled and not rescheduled to qualify for a full refund.
  • For Job Loss Assurance, valid state or federal unemployment forms are required as proof of job loss, and the claim must be made at least 72 hours prior to the event start date.
  • Tickets are guaranteed to be delivered on time and be valid for entry. Issues must be reported immediately.

All Refund Methods

  • Full refund to the original method of payment for canceled events that are not rescheduled.
  • Refund for the full purchase amount for valid Job Loss Assurance claims.
  • Gametime credit (110% of the difference, up to $200) for approved Lowest Price Guarantee claims.

Partial Refunds

  • Lowest Price Guarantee offers 110% of the price difference in Gametime credit, up to $200, which can be considered a form of partial refund in credit.

Additional Notes

  • The Gametime Guarantee policy is subject to change by Gametime at its sole discretion at any time, with the last update noted as June 6, 2025.
  • Except for canceled events, all sales are final, and orders cannot be changed or canceled after the sale is complete.

What Redditors Are Saying

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r/legaladvice·7mo ago

$2,584 stolen via unauthorized Gametime purchase — Gametime admits fraud but still no refund

Location: Colorado, USA Hi everyone, On **August 11, 2025**, $2,584 was taken from my bank account via PayPal for tickets to a Chris Brown concert at MetLife Stadium in New Jersey. I **did not authorize this purchase**. I have never been to New Jersey and had no reason to buy these tickets. Here’s w

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