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Norwegian Cruise Line Refund Policy

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Official Norwegian Cruise Line PolicyOfficial source

www.ncl.com/terms

Rechecked : ncl.com still states the headline terms shown here (91 days, 61 days, 31 days, 30 days, 106 days, 60 days, 3 days, 25%, 50%, 75%, 100%). How we verify

Summary

Norwegian Cruise Line offers refunds within Cancellation fees (cruise and air) start as soon as money is applied to the reservation: 25% at 119–91 days before departure, 50% at 90–61 days, 75% at 60–31 days and 100% at 30 days or less (The Haven, suites and Garden Villas: 25% at 119–106 days, 50% at 105–91 days, 75% at 90–61 days, 100% at 60 days or less). If NCL cancels a US-port cruise or delays it more than 3 calendar days, request your refund on or before the 90th calendar day after the original scheduled embarkation.. Processing time: Refund processing time is about 3 to 4 weeks. For NCL-cancelled or delayed cruises, NCL reviews the claim and responds by email or U.S. mail within 180 days of the date the claim is made.. Refund methods include if ncl cancels or delays your us-port cruise and you decline an alternative, refund of cruise fare and charges for accommodations, services and facilities and ncl may offer an alternative such as a future cruise credit, which guests are free to decline.. Refunds for NCL-cancelled or delayed cruises (more than 3 calendar days) boarding at a US port apply if the passenger does not accept an alternative cruise or chooses not to travel on a delayed cruise..

Refund Window

Cancellation fees (cruise and air) start as soon as money is applied to the reservation: 25% at 119–91 days before departure, 50% at 90–61 days, 75% at 60–31 days and 100% at 30 days or less (The Haven, suites and Garden Villas: 25% at 119–106 days, 50% at 105–91 days, 75% at 90–61 days, 100% at 60 days or less). If NCL cancels a US-port cruise or delays it more than 3 calendar days, request your refund on or before the 90th calendar day after the original scheduled embarkation.

Processing Time

Refund processing time is about 3 to 4 weeks. For NCL-cancelled or delayed cruises, NCL reviews the claim and responds by email or U.S. mail within 180 days of the date the claim is made.

Refund Method

If NCL cancels or delays your US-port cruise and you decline an alternative, refund of cruise fare and charges for accommodations, services and facilities (including port fees, taxes and other ancillary charges).

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How to Get a Refund — Step by Step

  1. 1For NCL-cancelled or delayed cruises, submit a refund request using the Case Submission Form on or before the 90th calendar day after the original scheduled embarkation.
  2. 2Submit required documentation including a copy of the boarding pass/documents, proof of payment (including amount), and a copy of the cancellation or delay notice (if booked directly with NCL).
  3. 3If booked through a travel advisor, they may complete the form and submit the required documentation.
  4. 4For general cancellations, requests for refunds must be submitted in writing to Norwegian Cruise Line.
  5. 5Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made.
  6. 6Cancellations must be telephoned to the Reservations Department by your travel agent.
  7. 7To cancel a shore excursion, return the tour ticket to the Shore Excursion Desk and advise the staff of the cancellation.

When You Can Get a Refund

  • Refunds for NCL-cancelled or delayed cruises (more than 3 calendar days) boarding at a US port apply if the passenger does not accept an alternative cruise or chooses not to travel on a delayed cruise.
  • Cancellation fees follow a schedule based on the number of days before departure and begin immediately once money has been applied to the reservation.
  • No refunds will be given for no-shows or in the event of interruption or cancellation by any passenger after the commencement of the cruise.
  • Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.
  • Failure to produce an original, notarized parental/guardian consent letter for minors may result in boarding being denied with no refund provided.
  • The air deposit made under the Air Choice Program is non-refundable; cancelling a Restricted Air flight at any time costs the full cost of the flight.
  • Reservations not paid in full by the final payment due date are subject to cancellation and a cancellation fee.

All Refund Methods

  • If NCL cancels or delays your US-port cruise and you decline an alternative, refund of cruise fare and charges for accommodations, services and facilities (including port fees, taxes and other ancillary charges).
  • NCL may offer an alternative such as a future cruise credit, which guests are free to decline.
  • Shore excursion refunds are credited to the guest's onboard account.

Partial Refunds

  • Cancellation fees are assessed as a percentage of the cruise fare, meaning partial refunds may be issued depending on the timing of the cancellation relative to the departure date.
  • Cancellation fees for air, land, and other add-on charges may apply even if the reservation is not canceled in full.

Dispute Process

  • NCL will review refund requests and respond. If NCL determines a guest is entitled to a refund, their response may include an offer of an alternative (e.g., a future cruise credit), which the guest is free to decline.

Additional Notes

  • Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice.
  • Group passenger policies may differ from individual bookings.
  • Air tickets issued by Norwegian Cruise Line's Air/Sea Department are refundable only to Norwegian Cruise Line.
  • No refunds will be given for any missed days of a Land Package.
  • Shore excursions cancelled less than 48 hours before arrival in the port are non-refundable; some tours have different cancellation fees.
  • Failure to provide the correct complete legal name prior to final payment will result in a non-refundable change fee of $150 USD.
  • For assistance, guests may contact Norwegian Cruise Line at 866-234-7350 (Monday-Friday 8 a.m. to Midnight Eastern Time, and Saturday-Sunday 9 a.m. to 9 p.m. Eastern Time).

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r/legaladvice·6y ago

Norwegian Cruise Line will not refund me

I had a cruise set for end of March and I cancelled it about ONE DAY before they cancelled that cruise themselves (by law). I had Covid-19 at the time and not only did I not want to infect other passengers, I had family screaming at me to cancel the cruise. I also saw it as an opportunity to be cour

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