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Best Western Refund Policy
Last verified: 2026-03-20
Official Best Western PolicyVerified
www.bestwestern.com/en_US/customer-service/frequently-asked-questions.html
How to Get a Refund — Step by Step
- 1To cancel a reservation made on bestwestern.com, go to the "Check Reservations" link on the website.
- 2Enter your first name, last name, and confirmation number to view and cancel the reservation.
- 3If you made the reservation directly with the hotel, you must contact the hotel to make changes or cancel.
- 4For any billing issues or to inquire about a refund, it is recommended to contact the hotel property directly.
When You Can Get a Refund
- Refund eligibility is determined by the cancellation policy of the specific hotel, which is provided at the time of booking.
- If a reservation is not cancelled in accordance with the hotel's policy, a charge for at least one night's stay will be applied.
- For reservations that require full prepayment or have a minimum length of stay, you may be charged for the entire reserved stay if you do not cancel within the policy's requirements or if you check out early.
- Reservations booked through third-party online travel agencies must be cancelled through that provider.
All Refund Methods
- Credit Card
- Best Western Gift Card
Additional Notes
- Best Western requires a credit card to guarantee all online reservations.
- Cancellation policies are not uniform and differ for each Best Western hotel location.
- Billing is managed at the individual hotel level, not by the corporate office.
- If you cancel a reservation that was paid for with a Best Western Gift Card, the full amount will be refunded to the gift card, provided it has not expired.