How do I get a refund from AXS?

Steps: If your event is canceled and not rescheduled, no action is required for online purchases. If AXS or the venue approves refunds for your event, check your email and AXS account for the refund request option. Submit the refund request before the posted deadline if one appears in your account. Update expired payment card details in your AXS account if AXS asks you to do so.

What refund methods does AXS offer?

Original payment method. Original card used for purchase. Venue box office refund for box office purchases.

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AXS Refund Policy

Last verified: 2026-03-21

Official AXS PolicyVerified

support.axs.com/hc/en-us/articles/200747305-Can-I-cancel-or-refund-my-tickets

2026-03-21

Summary

AXS offers refunds within Automatic for canceled events; for event-specific approved refunds, submit the request before the deadline shown in your email or AXS account.. Processing time: Canceled events are usually refunded within 30 business days of the cancellation announcement. For event-specific approved refunds, timing depends on when the venue or event releases funds.. Refund methods include original payment method and original card used for purchase. All sales are final except in limited circumstances described by AXS..

Refund Window

Automatic for canceled events; for event-specific approved refunds, submit the request before the deadline shown in your email or AXS account.

Processing Time

Canceled events are usually refunded within 30 business days of the cancellation announcement. For event-specific approved refunds, timing depends on when the venue or event releases funds.

Refund Method

Original payment method

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How to Get a Refund — Step by Step

1If your event is canceled and not rescheduled, no action is required for online purchases.
2If AXS or the venue approves refunds for your event, check your email and AXS account for the refund request option.
3Submit the refund request before the posted deadline if one appears in your account.
4Update expired payment card details in your AXS account if AXS asks you to do so.

When You Can Get a Refund

All sales are final except in limited circumstances described by AXS.
Canceled events that are not rescheduled are refunded automatically.
Some postponed, rescheduled, or specially approved events may allow refund requests through your AXS account.
Box office purchases must be refunded through the venue box office.
Refunds are sent to the original payment method; AXS says it cannot refund an alternate card.

All Refund Methods

Original payment method
Original card used for purchase
Venue box office refund for box office purchases

Additional Notes

Postponed or rescheduled events may remain valid for the new date if no refund option is offered.
AXS says special rules can apply to transfer tickets and tickets that were later resold.