DoorDash Refund Policy
Last verified
help.doordash.com/consumers/s/article/How-can-I-check-the-status-of-my-Credit-or-Refund
Rechecked : help.doordash.com still states the headline terms shown here (10 days, 3 days). How we verify
Video Guides
How to Get a Refund — Step by Step
- 1Open the DoorDash app and select the order from Orders
- 2Tap "Help"
- 3Under "Order Issues", select the issue that applies (for example, "Missing or incorrect items")
- 4Follow the prompts on the screen
- 5Include clear photos of the items received and the receipt to speed up the review
- 6Check the refund email or Orders > Order History for the refunded amount and issue date
When You Can Get a Refund
- Missing or incorrect items can be reported in the app or on the website; resolution may include a credit, refund, or redelivery (when available).
- If you received the wrong order entirely, report it as "Order never arrived".
- Grocery orders with a Quality Guarantee banner: report a qualifying issue within 24 hours of receiving the order for a refund or credit up to the amount paid for the item.
- Decisions to provide refunds or credits are at DoorDash's sole discretion.
All Refund Methods
- DoorDash credits: applied to the account used for the order, available immediately and applied automatically to your next order
- Refund to your original payment method, shown as a negative charge on your statement
Partial Refunds
- Cancel before the restaurant confirms the order and before a Dasher is assigned: full refund
- Restaurant hasn't confirmed but a Dasher is assigned, or restaurant confirmed but no Dasher yet: partial refund
- Restaurant has confirmed and a Dasher is assigned: no refund (for orders that are not late)
- With a partial refund, a pending charge is replaced with a new charge for the updated amount
Dispute Process
- Chat and call support are available 24/7: chat in the DoorDash app or call 855-431-0459
- If more than 10 business days have passed since the date in the refund email, contact support
- Merchants can dispute error charges in the Merchant Portal if the delivery was within the last 14 days
Additional Notes
- DashPass: if you had a free trial or promotional period, cancelling within the first 48 hours of your first paid subscription period gets a full refund of the DashPass fee.
- Customers with a high rate of refund requests get preemptive warnings; their requests are manually reviewed and denied if suspicious patterns are detected.
- DoorDash asks all customers for photos and comments as evidence and requires them from customers flagged by its systems for certain error types.
- Merchant-caused errors lead to an error charge to the merchant; for late deliveries, no-shows and temperature issues, DoorDash refunds the customer and typically does not charge the merchant.
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What Redditors Are Saying
doordash refusing to refund
at this point i just wanna complain. i ordered a 10 piece wing with two sides and received 4 packets of sauce in an empty container, and that was all that was in the bag. complained thru app and only got half of my money back which was 1/4 credits… i called doordash and asked to escalate in which th
DoorDash gave me $800 in credits AFTER my bank already refunded my hacked account. Is this a trap?
Hey everyone, I’m in a weird situation and I’m looking to see if anyone has dealt with this before. Earlier today, my account was hacked and someone placed $800 worth of fraudulent orders. I acted fast: 1. Called my bank immediately: They opened a dispute and have already provisionally credited the
Doordash Refuses Refund Order Never Recieved
(TL;DR) Ordered DoorDash pickup. Restaurant not taking orders that day. DoorDash refused refund after offering partial credit, never received any of the items paid for. Spent at least an hour on hold, another hour talking to live agents online and over the phone I’ve been avoiding meal delivery apps
Doordash sent me a refund that I never received.
On October 23rd, I ordered some things from target and did double dash for food. Some things weren't in stock and so they submitted to my original payment method for $15.56. The original transaction went through and as of today its been 11 days. Doordash told me to speak to my bank and ask if they r