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Turkish Airlines Refund Policy

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Official Turkish Airlines PolicyOfficial source

www.turkishairlines.com/en-us/legal-notice/other-regulations/customer-service-plan

Rechecked : turkishairlines.com still states the headline terms shown here (24 hours, 7 days, full refund). How we verify

Summary

Turkish Airlines offers refunds within Within 24 hours of purchase for a full refund on flights to or from the United States, provided the ticket is bought at least 7 days before departure. For other cancellations, the window depends on the specific fare rules of the ticket.. Processing time: Not specified — Turkish Airlines commits to a prompt refund in the original form of payment when a refund is due under U.S. DOT rules (14 CFR part 260).. Refund methods include original form of payment. For the 24-hour refund policy, tickets for flights to or from the U.S. must be purchased at least 7 days before the flight's departure..

Refund Window

Within 24 hours of purchase for a full refund on flights to or from the United States, provided the ticket is bought at least 7 days before departure. For other cancellations, the window depends on the specific fare rules of the ticket.

Processing Time

Not specified — Turkish Airlines commits to a prompt refund in the original form of payment when a refund is due under U.S. DOT rules (14 CFR part 260).

Refund Method

Original form of payment (unless you agree to a cash-equivalent alternative); no processing fee is kept on refunds that are due.

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How to Get a Refund — Step by Step

  1. 1Open your booking in My Flights on turkishairlines.com or the mobile app.
  2. 2Check the fare rules for your ticket (shown on the My Flights page) to see what refund you're entitled to.
  3. 3Cancel the ticket and submit the refund request; within 24 hours of purchase (and 7+ days before departure) the full amount is refunded.
  4. 4If you booked through a travel agent, request the refund from the agent.
  5. 5If you encounter issues, you can call the 24/7 Call Center at (800) 874-8875 for assistance with a refund request.

When You Can Get a Refund

  • For the 24-hour refund policy, tickets for flights to or from the U.S. must be purchased at least 7 days before the flight's departure.
  • For U.S. flights the 24-hour refund applies to tickets bought through any Turkish Airlines U.S. sales channel (call center, ticket office, website); Turkish Airlines' general 24-hour policy covers tickets bought on its website or mobile app.
  • The right to a 24-hour refund does not apply to tickets that have already been changed, tickets with a name change, or 'hold the price' bookings, and add-on services such as seat selection or pet transport are not refunded.
  • For cancellations outside the 24-hour window, refund eligibility and any associated fees are determined by the fare rules of the specific ticket.
  • Some promotional fare classes may be non-refundable, with only taxes being returned.
  • Tickets bought through a travel agent that charged you must be refunded through that agent.

Partial Refunds

  • For refundable fares cancelled after part of the trip was flown, the refund is the total paid minus the cost of the flights taken; non-refundable fares return only taxes.

Additional Notes

  • When a refund is due under U.S. DOT rules, Turkish Airlines refunds it promptly to the original form of payment and does not keep a processing fee.
  • Deductions and fees for canceled tickets outside of the 24-hour window vary according to specific fare rules.

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80
r/awardtravel·2y ago

United cancelled flight, Turkish Airlines refusing point refund

UPDATE: After filing complaint with DOT, United Customer Care and Turkish (multiple times as they kept denying and closing my case) and pinging both airlines on Twitter - I am happy to report all my points have been refunded plus United issued me a $250 credit to use for a year. Thanks for all advic

36 comments
23
r/TurkishAirlines·1y ago

Turkish Airlines marked me as "no show" after codeshare partner Indigo cancelled my flight; now they won't refund my tickets

Turkish Airlines marked me as "no show" after codeshare partner Indigo cancelled my flight - now they won't refund my tickets. Booked a TK ticket: HYD→BOM→IST→SFO with the first segment operated by Indigo Airlines (codeshare). **What happened:** \- Showed up at HYD airport, Indigo tells me flight wa

15 comments
2
r/TurkishAirlines·7mo ago

Does Turkish Airlines "Full Refund" (Flexible O-O Class) actually mean 100% of the money back?

https://preview.redd.it/sjaum7ios4qg1.png?width=1024&format=png&auto=webp&s=4d71e782cd420c6fb7673808a9538f9dc5ae3312 Hi everyone, I’m planning a trip for September and I’m in a bit of a dilemma. I already have a ticket with Qatar Airways, but due to the current situation, I’m afraid it m

5 comments
0
r/Flights·9mo ago

How long to get Turkish airlines refund ?

I canceled my flight within the 24h range for the full and free refund. I thought my account would have been update immediately after but it didn't. Do you know how much time it takes to get the money back or it's a mistake on their side and I should contact them ?

2 comments