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Megabus Refund Policy

Last verified

Official Megabus PolicyOfficial source

us.megabus.com/terms

Rechecked : us.megabus.com still states the headline terms shown here (3 hours, $3, $7.50, $3.99, $7, no refunds). How we verify

Summary

Megabus offers refunds within No refunds or cancellations once a reservation is completed (unless Megabus materially fails to deliver the service); you can trade in a reservation up to 3 hours before departure for a $3.00–$7.50 trade-in fee plus a $3.99 new reservation fee ($7 by phone). Processing time: Not stated by Megabus.. Refund methods include no refunds for customer cancellations — completed reservations can't be canceled or refunded and trade-in credit: the cost of your original reservation is credited toward a new one, less the fees. Once completed, Megabus reservations cannot be canceled or refunded..

Refund Window

No refunds or cancellations once a reservation is completed (unless Megabus materially fails to deliver the service); you can trade in a reservation up to 3 hours before departure for a $3.00–$7.50 trade-in fee plus a $3.99 new reservation fee ($7 by phone)

Processing Time

Not stated by Megabus.

Refund Method

No refunds for customer cancellations — completed reservations can't be canceled or refunded

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How to Get a Refund — Step by Step

  1. 1Visit megabus.com, click 'Change trip' and enter your order or reservation number and email address.
  2. 2Select the reservation you want to change and click 'Trade-in'.
  3. 3Use the journey planner to pick your new trip.
  4. 4Pay the trade-in fee ($3.00 more than 24 hours before departure, $5.00 at 6–24 hours, $7.50 at 3–6 hours) plus the $3.99 new reservation fee ($7 by phone), and any fare difference.
  5. 5For other questions, chat with or email Megabus's virtual assistant Chuck at questions@us.megabus.com, or call 877-GO2-MEGA.

When You Can Get a Refund

  • Once completed, Megabus reservations cannot be canceled or refunded.
  • Refunds are only possible where a Megabus operating carrier has materially failed to deliver the service.
  • Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather, or other causes beyond its control.
  • Reservations can be traded in for another journey up to 3 hours before the original scheduled departure.
  • If the new reservation costs more you pay the difference; if it costs less, no credit is given and the unused amount is forfeited.
  • The $3.99 online booking fee ($7.00 for phone bookings) is non-refundable.
  • Be at your stop at least 15 minutes before departure — arriving late can forfeit your ticket with no refund or credit.

All Refund Methods

  • No refunds for customer cancellations — completed reservations can't be canceled or refunded
  • Trade-in credit: the cost of your original reservation is credited toward a new one, less the fees
  • Refunds or alternative travel may be offered only when Megabus fails to provide on-time reliable service for reasons wholly within its control
  • If a reserved seat isn't honored but you still travel, only the extra reserved-seat price (if any) is refunded

Partial Refunds

  • If a reserved seat isn't honored but you still travel, only the extra reserved-seat price (if any) is refunded.
  • Trading in for a cheaper trip forfeits the leftover credit.
  • No refund if Wi-Fi or other amenities are unavailable.
  • The booking fee is non-refundable.

Dispute Process

  • Chat with or email the virtual assistant Chuck at questions@us.megabus.com; Chuck can connect you to a customer service representative.
  • Call Megabus at 877-GO2-MEGA or write to Megabus, 349 First Street, Elizabeth, NJ 07206.
  • Claims for loss, damage or delay must be filed with Megabus within 60 days of discovering the problem.
  • Megabus's terms require disputes to be resolved by individual arbitration (AAA).

Additional Notes

  • Trade-ins are the only way to change a trip; changes aren't allowed within 3 hours of departure.
  • Trade-in fees rise closer to departure: $3.00 (24+ hours), $5.00 (6–24 hours), $7.50 (3–6 hours), plus a $3.99 new reservation fee.
  • Missing your bus can forfeit the ticket with no refund or credit.
  • Megabus can cancel reservations for government requirements, weather or other conditions beyond its control.
  • Passengers denied entry at the US–Canada border get no refunds or credits.

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What Redditors Are Saying

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3
r/Megabus·6y ago

Megabus cancelled my trip due to low ridership but refused to refund the $2.50 booking fee. Has this happened to you?

I recently booked a Megabus trip but received an email later the same day saying the run had been cancelled due to low ridership. They offered to change my departure time or give me a refund. Since I couldn't travel at the other times, I accepted the refund and went with Greyhound. Yet what was refu

2 comments
2
r/Megabus·1y ago

Megabus screwed me BOTH leaving AND returning!! (No refund)

So I buy two tickets- one departing my town, one returning home. The departure address listed online AND confirmed on the phone is WRONG. Bus doesn't stop there. At ten minutes late I ask the Stewart's Shop cashier (their parking lot was the supposed adress). She says it doesn't stop their anymore b

1 comments
1
r/Megabus·3y ago

Criminal? Megabus cancelled, forced refund, & kept booking fee

As one of countless people left stranded in Ontario and Quebec before Christmas when Megabus cancelled their busses due to weather, I was shocked to look at my latest credit card statement and find that despite that it was Megabus that cancelled the service—and then within five minutes of the initia

2 comments