Epic Games Refund Policy
Last verified
www.epicgames.com/help/en-US/c-Category_BillingSupport/c-Trending_0/how-to-refund-an-epic-games-store-purchase-a000084827
Rechecked : epicgames.com still states the headline terms shown here (14 days). How we verify
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How to Get a Refund — Step by Step
- 1Go to Transactions in your account settings.
- 2Find the game you want to refund.
- 3Select Request refund.
- 4Choose a reason and select Request refund again.
When You Can Get a Refund
- For self-refundable games, refund requested within 14 days of purchase.
- For self-refundable games, playtime must be less than 2 hours (or not at all).
- Pre-ordered games are eligible for refund if not yet released.
- Purchase must be marked as 'refundable' or 'self-refundable'.
All Refund Methods
- Original payment method
- Epic Games account balance (in some regions)
Additional Notes
- Refunds for purchases made on console or mobile stores (other than Epic Games Store) are subject to that store's policy.
- Refer to the Epic Games Store Refund Policy for full details.
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What Redditors Are Saying
Epic is funding the cost of all Kickstarter refunds resulting from Shenmue III’s move to the Epic Games store, so that refunds won’t reduce Ys Net’s development funding.
Shenmue III developers refuse Kickstarter refunds for Steam keys, they state Epic Games Store is the "best distribution platform option" -- aka blinded by Fortnite money
Pheonix Point, from the creator of the original X-Com games, was successfully Kickstarted based on the promise of either a Steam or GOG key. They have just announced a first year exclusivity to the Epic Games Store and backers are now forced to get it there or request a refund.
Epic funding Kickstarter refunds resulting from Shenmue 3’s move to the Epic Games store, says it'll do likewise when future crowdfunded games switch to Epic Games store exclusives