Ticketmaster Refund Policy
Last verified: 2026-03-19
help.ticketmaster.com/hc/en-us/articles/9672441081105-How-do-I-request-a-refund
Video Guides
How to Get a Refund — Step by Step
- 1Check your Ticketmaster Account for a 'Request Refund' button if the Event Organizer has approved refunds
- 2Submit your refund request via the button in your account
- 3For transferred tickets, if the transfer hasn’t been accepted and refunds are allowed, cancel the transfer to request a refund
- 4If a ticket has been transferred to you, transfer it back to the original purchaser to enable their refund request
When You Can Get a Refund
- All sales are final, with refunds determined by Event Organizers for limited circumstances
- No refunds for Fan Club membership purchases or shipped/delivered merchandise
- If a refund or credit choice is offered, the selection applies to the entire order and cannot be split
- Transferred tickets must be transferred back to the original purchaser for a refund to be issued
All Refund Methods
- Original method of payment used at time of purchase
- Ticketmaster account credit (if offered as an alternative)
Partial Refunds
- Partial refunds are not available if the Event Organizer offers a choice between a refund or a credit; the selection will apply to the entire order
Additional Notes
- Consider purchasing ticket insurance for refunds on covered reasons
- Cost of upsells (e.g., VIP Club, Parking) will be refunded to the original payment method if the Event Organizer authorizes refunds for the main ticket
What Redditors Are Saying
FYI for anybody looking to get a refund from Ticketmaster; TM has changed their policy and is no longer issuing cash refunds, so if you want your money back you should initiate a fraud claim / chargeback through your credit card or bank
Ticketmaster refusing to refund me $250 because apparently the tickets I posted for sale failed - but my app shows the ticket was sold way before the event date (8/20) and I also no longer had access to the tickets themselves. Even the app categorized it as the 1 ticket sold.
Ticketmaster refunds for postponed NFL game?
I purchased 6 NFL tickets for SEA/LAR @ LAR schedule for 12/19. On 12/17 NFL announced the game would be moved to 12/21 since players tested positive for COVID. Since we travelled for the game, we couldn’t attend the newly schedule time. Ticketmaster says no refunds but I can sell, transfer, or dona
If you or someone you know purchased April 25th Tool tickets to the Nassau Coliseum show through Ticketmaster and are awaiting your refund, read this post.
Hi, I've contacted a few of you saying I'd put something together. Here it is. Someone suggested **contacting the New York State Attorney General's office**, to get them involved. I called the office explained the situation, and asked how specifically to file. **Instructions on filing a complaint ar