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Fiverr Refund Policy
Last verified: 2026-03-19
Official Fiverr PolicyVerified
help.fiverr.com/hc/en-us/articles/360049910953-Refunds
Video Guides
How to Get a Refund — Step by Step
- 1Cancel the order (or have the cancellation approved by the other party)
- 2Navigate to **Billing & Payments** → **Available balances**
- 3Click the **Request a Refund** button and confirm the request
- 4Wait for the refund to be processed (usually within 10 business days)
- 5Check the **Refund history** tab for status updates
When You Can Get a Refund
- The order must be canceled and the funds credited to your Fiverr Balance first
- Refund request must be made within 180 days of the original payment
- The original payment method must still be active and able to receive the refund
All Refund Methods
- Original payment provider (credit card, PayPal, etc.)
- Fiverr Balance (credit for future purchases)
Partial Refunds
- Freelancers can offer a partial refund via the Resolution Center
- Partial refunds apply only to the primary order amount, not to any extras added later
- The buyer must accept the partial‑refund offer within 3 days, otherwise the offer expires
Dispute Process
- Open a dispute through the Resolution Center within 48 hours of the cancellation request
- Both parties have up to 48 hours to accept or decline the dispute
- For chargebacks, Fiverr reviews the case with the payment provider and may hold the disputed amount while investigating
Additional Notes
- Refunds are not automatic; cancelled order funds are first deposited to your Fiverr Balance
- Refunds are processed in the same currency as the original payment
- If a refund fails, it may be because the payment is older than 180 days or the payment method is no longer active