Royal Caribbean Refund Policy
Last verified: 2026-03-20
www.royalcaribbean.com/faq/questions/booking-cancellation-refund-policy
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How to Get a Refund — Step by Step
- 1Review the terms of the booking and cancellation policies, as refunds and penalties depend on the type of fare purchased, cruise length, and timing of cancellation.
- 2If you booked directly with Royal Caribbean and need to change your original ship and/or sail date with a non-refundable deposit, contact the Consumer Outreach team at (866) 562-7625.
- 3If you booked via a travel advisor, contact them for any booking changes or cancellations.
- 4To cancel existing orders for pre-cruise products like Shore Excursions, Beverage Packages, Specialty Dining, and Spa services, use 'My Royal Cruise' or contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
- 5For specialty dining reservations, cancellations must be made on the My Royal Cruise website at least 24 hours before your reservation time to avoid a fee.
When You Can Get a Refund
- Cancellation charges are determined by how far in advance of the sail date (or first day of the CruiseTour) Royal Caribbean receives notice of cancellation.
- Refunds and penalties for cancellation depend on the type of fare purchased, the length of the cruise, and how long before the cruise the cancellation is attempted.
- If a non-refundable deposit fare was selected, the deposit amount will not be refunded at any time after it has been paid, and change fees will apply.
- Cancellation by the guest after the cruise or CruiseTour has begun, early disembarkation for any reason, or 'no-shows' shall be without refund, compensation, or liability.
- For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, and other pre-booked services, applicable terms and conditions and cancellation charges apply.
- Taxes and fees, gratuities, and fuel supplement charges will be refunded if applicable upon cancellation of a Cruise or CruiseTour.
All Refund Methods
- If payment was received via credit card, the refund will be made to that credit card.
- If payment was received from a travel agent, the refund will be provided back to that travel agent.
Partial Refunds
- Partial refunds are issued according to a sliding scale of cancellation charges based on the number of days prior to sailing.
- If a non-refundable deposit cancellation occurs outside of final payment, the full deposit amount will be held as a penalty, but any additional payments made will be refunded.
- Any applicable Taxes and Fees, Gratuities, and Fuel Supplement charges will be refunded.
Additional Notes
- The provided policy details are for US bookings; different cancellation policies may apply for bookings made outside of the United States and Canada.
- Royal Caribbean reserves the right to offer promotional cruise fares or other offers that may modify the stated cancellation policies.
- The Cruise Ticket Contract or Booking Conditions contain important limitations on passenger rights, including provisions relating to limitation of liability, forum selection, governing law, and alternative dispute resolution.
What Redditors Are Saying
Passengers refunded money after Royal Caribbean cruise turns into 3-day burlesque party at sea
I could have had my cruise cancelled due to a refunding error that Royal Caribbean did. If you ever get an email that concerns you, always call to double check it is not an issue.
Posting this so you all can look out for it and it won't impact you. Watch your emails and call in if something does not look right. Also TLDR at bottom. \----------- I booked the cruise in July, and because the cruise takes place in September, we had to pay in full at time of booking. Shortly after
Royal Caribbean Played with my money and not refunding me what I am owed. They like to bullshit with people.
Royal Caribbean Refund Issues
Hi everyone, This is my first Reddit post, so I apologize for any mistakes. I wanted to share my experience on the Oasis of the Seas cruise from December 10 to December 17, 2023. Unfortunately, we encountered bad weather and a medical emergency during the return trip, causing our arrival time in Mia