Uber Refund Policy
Last verified: 2026-03-19
help.uber.com/ubereats/restaurants/article/uber-one-cancellation-and-refund
Video Guides
How to Get a Refund — Step by Step
- 1Sign in to the Uber Eats app
- 2Tap Account at the bottom of the screen (for the Web, tap the three lines on the upper left)
- 3Tap Uber One
- 4Tap Manage membership
- 5Tap End membership
When You Can Get a Refund
- Uber One annual plan cancellation within 30 days and no benefits used
- Incorrectly charged wait time fee
- Missing or incorrect items in an Uber Eats order
- Entire Uber Eats order is incorrect or not theirs
All Refund Methods
- Original payment method
- Reversal of charge for disputed fees
Partial Refunds
- Refund for missing items (sales price of item including tax/VAT) in Uber Eats orders
Dispute Process
- Contact Uber support using the form for Uber One refund issues
- Dispute a wait time fee by providing initials and trip date
- For restaurants, dispute incorrect order error adjustments via "Issue with Uber Eats Weekly Pay Statement"
Additional Notes
- Uber One benefits can be used until the next billing date even after cancellation
- Trial campaign period will end upon cancellation of Uber One
- No penalties or fees will be incurred even if the Uber One contract is canceled during the contract period
- Order error adjustments are evaluated on a case-by-case basis, with measures in place to protect against potentially fraudulent customer or delivery partner reports
What Redditors Are Saying
Uber Eats delivery driver fell asleep for a half hour while I was waiting for my order…I felt bad, but then he never delivered my order, wanted a tip, and I was still charged. Was able to get my money back, but wtf.
This was supposed to be a quick 10 minute delivery and I ended up waiting over an hour just for him to tell me he fell asleep (even though he was supposedly riding his bike so where exactly did he even fall asleep??). I did feel bad for him at first, so I didn’t say anything about it until another h
McDonalds / Uber Eats refuse to refund undelivered order
Edit: Chargeback issued as per advice. Monzo have promptly refunded and said they have up to 18 weeks to dispute it. Thanks for the help all. \------ Hey, first post here. Hopefully I'm following the rules. England, UK. I understand this is probably a trivial issue compared to most on here, but I ha
Uber chat representative said I was ineligible for a refund after my sushi had visible brown marks on it and a pungent odor. I disputed with my bank (American Express), submitted photos, and got the money back from AmEx. Now, Uber won't let me place another order until I pay again.
I hope this doesn't come across as whining/complaining, but I'm just seeking advice. I ordered sushi from a restaurant last week and got a couple rolls. When I opened it up immediately after it arrived, there were a lot of visible brown areas and a pungent odor that suggested the fish was rotten and
UberEats no longer offers refunds for missing items
I’ve ordered about 3 times this past week from UberEats. Had issues with 2 of my orders (not surprisingly, both were McDonalds). I’m basically paying for items that I have a 100% chance of missing a few. I tried contacting support this time and speaking to someone. They said they needed to transfer