Uber Refund Policy
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www.uber.com/us/en/legal/refund-policy
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How to Get a Refund — Step by Step
- 1For a ride or order problem, go to help.uber.com or Help in the app, select the trip or order, and report the issue within 30 days
- 2To dispute a wait time fee, choose "Dispute my wait-time fee" for that trip
- 3To cancel Uber One, open the Uber One section of the app, tap Manage Membership, then End Membership and confirm
- 4Cancel at least 24 hours before your renewal day; if the next payment was already processed within that window, Uber refunds it automatically
When You Can Get a Refund
- A fare or fee (such as a wait time fee) was charged in error, or a technical issue occurred, like an eligible promotion not applying
- Trip price was significantly higher than the in-app estimate, not because of added stops or a changed destination
- Trip wasn't completed within a reasonable walking distance of the requested destination
- You or the intended rider didn't take the trip, or there are other fraud concerns
- Not eligible: vehicle quality or type, a driver not meeting your expectations, user error (like requesting the wrong vehicle), or delays and price changes from traffic, construction, added stops or a new destination
- Missing or incorrect items in an Uber Eats order
- Entire Uber Eats order is incorrect or not theirs
All Refund Methods
- Original payment method
- Uber Cash (as a credit, or if Uber can't refund your original payment method)
Partial Refunds
- Refund for missing items (sales price of item including tax/VAT) in Uber Eats orders
Dispute Process
- Submit a refund request or complaint to Uber support at help.uber.com or in the app within 30 days of the issue
- Report unauthorized Uber One charges at help.uber.com within 60 days
- If you were unfairly charged a wait-time fee, select "Dispute my wait-time fee" in the trip's help options
Additional Notes
- Uber One benefits stay active until the end of the current billing cycle after cancellation
- If you're on a free trial, Uber One benefits end as soon as you cancel
- Monthly Uber One payments already charged for the current billing cycle are non-refundable and aren't prorated if you cancel mid-cycle
- All refund requests are evaluated case by case at Uber's discretion; giving inaccurate information when disputing a charge can get the request denied or the account deactivated
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What Redditors Are Saying
Uber Eats delivery driver fell asleep for a half hour while I was waiting for my order…I felt bad, but then he never delivered my order, wanted a tip, and I was still charged. Was able to get my money back, but wtf.
This was supposed to be a quick 10 minute delivery and I ended up waiting over an hour just for him to tell me he fell asleep (even though he was supposedly riding his bike so where exactly did he even fall asleep??). I did feel bad for him at first, so I didn’t say anything about it until another h
McDonalds / Uber Eats refuse to refund undelivered order
Edit: Chargeback issued as per advice. Monzo have promptly refunded and said they have up to 18 weeks to dispute it. Thanks for the help all. \------ Hey, first post here. Hopefully I'm following the rules. England, UK. I understand this is probably a trivial issue compared to most on here, but I ha
Uber chat representative said I was ineligible for a refund after my sushi had visible brown marks on it and a pungent odor. I disputed with my bank (American Express), submitted photos, and got the money back from AmEx. Now, Uber won't let me place another order until I pay again.
I hope this doesn't come across as whining/complaining, but I'm just seeking advice. I ordered sushi from a restaurant last week and got a couple rolls. When I opened it up immediately after it arrived, there were a lot of visible brown areas and a pungent odor that suggested the fish was rotten and
UberEats no longer offers refunds for missing items
I’ve ordered about 3 times this past week from UberEats. Had issues with 2 of my orders (not surprisingly, both were McDonalds). I’m basically paying for items that I have a 100% chance of missing a few. I tried contacting support this time and speaking to someone. They said they needed to transfer