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Rover Refund Policy

Last verified: 2026-03-19

Official Rover PolicyVerified

support.rover.com/hc/en-us/articles/360021397072-Will-I-receive-a-refund-if-I-cancel-a-booking

Summary

Rover offers refunds within Cancellation request must be submitted no later than 48 hours after the booking’s end date to be eligible for a refund (per the sitter’s cancellation policy). Processing time: Refunds are typically issued to the original payment method within 5–10 business days after the cancellation is processed. Refund methods include original payment method and rover credit or promo/gift‑card balance for any refunded promotional funds. The cancellation must comply with the sitter’s selected cancellation policy (same‑day, 1‑day, 3‑day, or 7‑day).

Refund Window

Cancellation request must be submitted no later than 48 hours after the booking’s end date to be eligible for a refund (per the sitter’s cancellation policy)

Processing Time

Refunds are typically issued to the original payment method within 5–10 business days after the cancellation is processed

Refund Method

Original payment method (credit/debit card, PayPal, etc.)

Video Guides

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How to Get a Refund — Step by Step

  1. 1Log into your Rover account (web or app) and go to the Inbox.
  2. 2Select the “Upcoming bookings” tab and open the booking you wish to cancel.
  3. 3Click or tap “Cancel booking,” choose a cancellation reason from the dropdown, and optionally send a message to the sitter.
  4. 4Confirm the cancellation; Rover will calculate the refund based on the sitter’s policy and process it to your original payment method.
  5. 5Check your email or the booking details for a confirmation of the refund amount and expected processing timeline.

When You Can Get a Refund

  • The cancellation must comply with the sitter’s selected cancellation policy (same‑day, 1‑day, 3‑day, or 7‑day)
  • The request must be made within 48 hours after the booking’s end date
  • If the sitter cancels the booking, Rover refunds all service fees and any Rover service charge
  • Extenuating circumstances (e.g., natural disasters, serious illness, death, or government‑mandated obligations) may qualify for a full refund regardless of the sitter’s policy

All Refund Methods

  • Original payment method (credit/debit card, PayPal, etc.)
  • Rover credit or promo/gift‑card balance for any refunded promotional funds

Partial Refunds

  • If the sitter’s cancellation policy includes a cancellation fee, the refund will be reduced by that fee, resulting in a partial refund (same‑day, 1‑day, 3‑day, or 7‑day policies)
  • Add‑on services (e.g., extended care, sitter pickup/drop‑off, grooming) are refunded 100 % when the main booking is cancelled

Dispute Process

  • If a refund is denied or you believe the amount is incorrect, contact Rover Support through the Help Center to request a review.
  • If the issue remains unresolved, you may initiate a chargeback with your card issuer, referencing Rover’s Terms of Service and the support ticket number.

Additional Notes

  • Refunds may take longer than the stated 5–10 business days depending on your bank’s processing times.
  • Any refunded promotional or gift‑card amounts are credited to your Rover account immediately and can be used for future bookings.
  • Rover’s Extenuating Circumstances Policy can override the sitter’s cancellation policy, but you must provide supporting documentation (photos, repair quotes, medical records, etc.).

What Redditors Are Saying

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1700
r/RoverPetSitting·2y ago

Sitter lost our dog. We found her. Rover refusing to refund the reward

We tried a new dog sitter who had really good reviews and was close to our place. He left his door open and our dog ran off to our place. He then tried to catch her which spooked her further and she ran off pretty far this time. We had some sightings about 2 miles away and put lots of flyers near th

107 comments