AliExpress Refund Policy
Last verified
www.aliexpress.com/p/buyerprotection/index.html
Rechecked : aliexpress.com still states the headline terms shown here (15 days). How we verify
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How to Get a Refund — Step by Step
- 1Contact the seller from the order ('Contact seller') to discuss the issue.
- 2Go to My Account > My Orders, select the order and open Order Details.
- 3Tap Return & Refund and confirm whether you've received the package.
- 4Fill in the refund information and submit the request.
- 5Follow the return instructions if a return is required, then wait for the refund to be processed.
When You Can Get a Refund
- The item doesn't match the description or photos, or arrived damaged or short: report it within 15 days of receiving it.
- The item didn't arrive or was lost in transit within the guaranteed delivery window shown on the order detail page.
- If you return an item because you changed your mind, you pay the return shipping fee.
- Prohibited items, underwear, socks, food, batteries and customized items are not covered by the return policy.
All Refund Methods
- Original payment method
- AliExpress fast refund-bonus, if you choose it (certain conditions apply)
Partial Refunds
- Your refund can be less than you paid: for example, the return shipping cost may be deducted. Check the refund page of your order for the amount breakdown.
Dispute Process
- The seller has 48 hours to respond to your return/refund request. If they don't respond, AliExpress steps in to review it and decide.
- If a completed refund hasn't arrived, your bank can trace it with the ARN (Acquirer Reference Number), the code banks and card companies use to track refunds.
Additional Notes
- Buyer Protection is in addition to, and does not limit, your statutory consumer rights.
- Items marked 'Free returns' can be sent back free; the return window depends on where the item shipped from and its category.
- With Free Return, you're fully refunded once the returned item passes quality control at the warehouse.
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What Redditors Are Saying
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I just had this happen to me: I received a dead battery ($200). AliExpress told me to send it back, and gave me a free shipping label. They received the item back but refused to give a refund. They instructed me to show them video of packing the item. How do I do that when it is already sent and rec
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