Virgin Atlantic Refund Policy
Last verified
www.virginatlantic.com/en-US/policies/customer-service-plan
Rechecked : virginatlantic.com still states the headline terms shown here (24 hours, 1 week, no refunds). How we verify
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How to Get a Refund — Step by Step
- 1Check your ticket's terms and conditions, or request a refund quote, to see what you're entitled to.
- 2Complete the 'Claim a refund for your booking' form (also used for bookings paid with Points); use the seats/upgrades/excess baggage form for extras.
- 3For a website booking within 24 hours, call the Customer Service Centre to cancel, then apply for a refund.
- 4For US flight disruptions on direct bookings, the refund is processed automatically, or you can submit the form to start it sooner.
- 5If you booked via a travel agent or another airline, request the refund from them.
When You Can Get a Refund
- Refund eligibility depends on the rules of the fare you bought; some tickets, particularly special offers, sale and net fares, are not refundable.
- Non-refundable tickets can still get a refund of taxes and government/airport fees and charges.
- Virgin Atlantic may refuse a refund requested after the ticket's validity period ends; a ticket is valid for one year from the date of issue (or from first travel, if that was within one year of issue).
- The 24-hour penalty-free cancellation of website bookings applies only if the booking was made one week or more before departure; you must call the Customer Service Centre first, then apply for a refund within the 24 hours.
- For travel to or from the US, if you booked directly, Virgin Atlantic automatically refunds cancellations or delays of more than six hours (or other significant disruption) if you don't travel or accept an alternative.
- If you booked through a travel agent or another airline, the refund must be made through them.
All Refund Methods
- Original form of payment
- Credit/debit card purchases are refunded only to the card used to buy the ticket
Additional Notes
- If your flight was cancelled or the schedule changed by more than 5 hours, you can claim a refund of the unused part(s) of your journey.
- Card refunds may take up to 10 weeks to appear on your card statement.
- Virgin Atlantic's customer service plan says eligible ticket refunds and lost-ticket refunds are subject to a £30 administration fee.
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