How do I get a refund from Virgin Atlantic?

Steps: For voluntary cancellations, check the terms and conditions of your ticket to determine if it is refundable. If your ticket is eligible, complete the online refund request form. For significant flight disruptions on journeys to or from the US, if you booked directly with Virgin Atlantic and choose not to travel, the refund will be processed automatically. If you booked via a third party or travel agent, you must initiate the refund request through them.

How long does a Virgin Atlantic refund take?

Processing time: For eligible tickets purchased with a credit card, refunds are processed within seven business days. For cash or check purchases, the processing time is within 20 business days.. Refund window: Refunds can be requested at any time before the ticket's validity period expires, typically one year from the date of issue. For website bookings, you can cancel without penalty within 24 hours of booking..

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Virgin Atlantic Refund Policy

Last verified: 2026-03-20

Official Virgin Atlantic PolicyVerified

help.virginatlantic.com/us/en/contact-forms/refund-form.html

2026-03-20

Summary

Virgin Atlantic offers refunds within Refunds can be requested at any time before the ticket's validity period expires, typically one year from the date of issue. For website bookings, you can cancel without penalty within 24 hours of booking.. Processing time: For eligible tickets purchased with a credit card, refunds are processed within seven business days. For cash or check purchases, the processing time is within 20 business days.. Refund methods include online form and automatic refund. Refund eligibility is determined by the fare rules of the ticket purchased; some tickets are non-refundable..

Refund Window

Refunds can be requested at any time before the ticket's validity period expires, typically one year from the date of issue. For website bookings, you can cancel without penalty within 24 hours of booking.

Processing Time

For eligible tickets purchased with a credit card, refunds are processed within seven business days. For cash or check purchases, the processing time is within 20 business days.

Refund Method

Online Form

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How to Get a Refund — Step by Step

1For voluntary cancellations, check the terms and conditions of your ticket to determine if it is refundable.
2If your ticket is eligible, complete the online refund request form.
3For significant flight disruptions on journeys to or from the US, if you booked directly with Virgin Atlantic and choose not to travel, the refund will be processed automatically.
4If you booked via a third party or travel agent, you must initiate the refund request through them.

When You Can Get a Refund

Refund eligibility is determined by the fare rules of the ticket purchased; some tickets are non-refundable.
For non-refundable tickets, only certain taxes and fees may be refunded.
For flights to or from the United States, if Virgin Atlantic cancels your flight or makes a significant schedule change, you are entitled to a refund if you choose not to travel.
If a flight to or from the US is delayed by more than six hours, passengers who choose not to travel will be automatically refunded by Virgin Atlantic if the booking was made directly with them.
If you booked through a travel agent, you must contact them for a refund.

All Refund Methods

Online Form
Automatic Refund

Additional Notes

For flights delayed more than five hours (six for US routes), you can cancel your booking and receive a refund for the unused part of your ticket.
Even on non-refundable tickets, you can apply for a refund of government and airport taxes and fees.
Refunds for credit/debit card purchases will be credited back to the original card account.

What Redditors Are Saying

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r/TravelHacks·6y ago

Non-refundable airline tickets - Virgin Atlantic

Hi all, I've booked cheap and non-refundable tickets with Virgin. I know that I paid a **cheap** price, and I understand (now, I didn't notice at the time) that they are **non-refundable**. My question to the sub: did you or someone you know manage to get (even a partial) refund for a non-refundable

21 comments

r/awardtravel·5y ago

Virgin Atlantic Fuel surcharge fee refund timeline (finally credited)

Just sharing for those in the same situation to give a timeline, if folks are still waiting: This was for an ANA flight booked with VS miles (originally transferred from Chase URs) 9/22/20 Texted Virgin to cancel. The 200,000 VS miles immediately got put back in my Flying Club account. 9/23/20 They

3 comments

r/travel·10mo ago

Warning: Do not buy a "flexible" ticket from Virgin Atlantic expecting a refund

Pretty much what the post says. I bought a ticket in January, paid extra to make it "fully flexible" knowing that my dates were likely to change. I was assured no change or cancellation fees. I cancelled the ticket on the app a few days before my trip, on April 27. I never got a confirmation or anyt

19 comments

r/awardtravel·4y ago

Virgin Atlantic refunded in cash instead of points

Hi friends, Need some advice. I had a booking for 2x ANA F to Tokyo through VS points. They cancelled my booking and refunded me with cash. I haven't kept up with Virgin Atlantic's bankruptcy situation, should I just take the cash or should I push for them to give me the points back?

23 comments