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How to Cancel Netflix

Last verified

Official Netflix PolicyOfficial source

help.netflix.com/legal/termsofuse

Rechecked : help.netflix.com still states the headline terms shown here (no refunds). How we verify

Summary

You can cancel Netflix via Website or Mobile app. Payments are nonrefundable, with no refunds or credits for partially used subscription periods; after cancelling you keep access until the end of your current billing period. A remaining gift card or promotional balance can still be used after cancelling until it runs out.. Steps: Go to the Manage your membership page on Netflix (sign in first if needed).. Tap or click 'Cancel'..

Cancel Via

Website, Mobile app

Refund Eligibility

Payments are nonrefundable, with no refunds or credits for partially used subscription periods; after cancelling you keep access until the end of your current billing period. A remaining gift card or promotional balance can still be used after cancelling until it runs out.

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How to Cancel — Step by Step

  1. 1Go to the Manage your membership page on Netflix (sign in first if needed).
  2. 2Tap or click 'Cancel'.
  3. 3Under Cancel, tap or click 'Finish Cancellation'.
  4. 4A confirmation email will be sent to the email on the account.

Billed Through a Third Party?

  • If you don't see a cancel option in your account, you're billed by a payment partner: your Account page (Membership section) shows a link to cancel or instructions to contact that partner.
  • If you signed up through a third party, you may need to cancel through that third party, for example by turning off auto-renew in your account with them.
  • Important: signing out or deleting the Netflix app does NOT cancel your account.

Reactivating Your Account

  • You can restart your Netflix account at any time.
  • Netflix keeps your viewing activity, ratings, account details, gameplay history and game saves for 24 months after your account closes, so they're available if you restart within that time.

Additional Notes

  • Instead of cancelling, you can pause your membership 1 month at a time, for a total of up to 3 months; you aren't charged while paused.
  • Pausing isn't available on the Basic plan or with some payment methods, such as Direct Debit, gift cards and some partner payments.
  • If your account is on hold, it closes immediately when you cancel.
  • If you're switching to a package that includes Netflix, link your account to the package instead of cancelling; Netflix then stops billing your payment method.
  • After cancelling, change your password and tick 'Sign out of all devices' so no one in your household can restart Netflix without your permission.
  • Customer service: help.netflix.com.

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What Redditors Are Saying

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90470
r/technology·10y ago

74% of Netflix Subscribers Would Rather Cancel Their Subscription Than See Ads

6370 comments
57110
r/wallstreetbets·3y ago

Email Canadian Netflix sent to me today. Bought puts. Cancelled subscription.

4182 comments
51990
r/assholedesign·3y ago

Netflix hides the "happy middle-ground" option to entice people into the most expensive subscription

1306 comments
24741
r/mildlyinfuriating·2y ago

Can't finish Netflix subscription

Netflix won't let me watch the last few weeks of my subscription without resubsribing. There's no option to continue watching without selecting a new plan

1164 comments