How do I cancel Netflix?

You can cancel Netflix via Website or Mobile app. Steps: Go to netflix.com and sign in Hover over your profile icon (top-right) and select 'Account' Navigate to 'Membership & Billing' Click 'Cancel Membership' Review any offers to pause or downgrade — decline to proceed Select 'Continue to Cancel' and optionally choose a reason Click 'Finish Cancellation' Confirmation email is sent — verify you received it

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How to Cancel Netflix

Last verified: 2026-03-19

Official Netflix PolicyVerified

help.netflix.com/en/node/407

2026-03-19

Summary

You can cancel Netflix via Website or Mobile app. No prorated refunds — service continues until end of billing period. Gift card balance continues to be usable after cancellation until depleted.. Steps: Go to netflix.com and sign in. Hover over your profile icon (top-right) and select 'Account'.

Cancel Via

Website, Mobile app

Refund Eligibility

No prorated refunds — service continues until end of billing period. Gift card balance continues to be usable after cancellation until depleted.

Video Guides

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How to Cancel — Step by Step

1Go to netflix.com and sign in
2Hover over your profile icon (top-right) and select 'Account'
3Navigate to 'Membership & Billing'
4Click 'Cancel Membership'
5Review any offers to pause or downgrade — decline to proceed
6Select 'Continue to Cancel' and optionally choose a reason
7Click 'Finish Cancellation'
8Confirmation email is sent — verify you received it

Billed Through a Third Party?

Apple/iTunes: cancel through iOS Settings > [Your Name] > Subscriptions > Netflix > Cancel Subscription. Netflix cannot cancel on your behalf. Refund requests go through Apple at reportaproblem.apple.com
Google Play: cancel through Play Store > Subscriptions > Netflix > Cancel
Roku: cancel through Roku account settings (press * on channel or visit my.roku.com). Netflix cannot process Roku-billed cancellations
Amazon Fire TV: cancel through Amazon Account > Memberships & Subscriptions > Netflix > Cancel
Cable/ISP providers: contact your provider directly
Important: deleting the app or signing out does NOT cancel billing

Reactivating Your Account

Sign in with existing credentials at any time to rejoin
Profiles, viewing history, ratings, My List, and game saves are retained for 24 months after cancellation
Downloads expire immediately when subscription period ends
Recommendations and 'Continue Watching' are preserved during the retention window
Netflix often offers promotional rates to returning members
After 24 months, data is permanently deleted

Additional Notes

Netflix offers a pause option for up to 3 months (1 month at a time, repeatable up to 3 times) — no charges during pause, streaming resumes when unpaused
Pause is NOT available on Standard with Ads or Basic plans, or accounts billed through third-party partners
No cancellation fee
Consider pausing instead of cancelling if taking a temporary break
After cancelling, change your password and 'Sign out of all devices' to prevent unauthorized restarts
Monitor bank statements post-cancellation to confirm billing has stopped
Customer service: 1-866-579-7172 or help.netflix.com (live chat available)

What Redditors Are Saying

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90470

r/technology·9y ago

74% of Netflix Subscribers Would Rather Cancel Their Subscription Than See Ads

6370 comments

57110

r/wallstreetbets·3y ago

Email Canadian Netflix sent to me today. Bought puts. Cancelled subscription.

4182 comments

51990

r/assholedesign·3y ago

Netflix hides the "happy middle-ground" option to entice people into the most expensive subscription

1306 comments

24741

r/mildlyinfuriating·1y ago

Can't finish Netflix subscription

Netflix won't let me watch the last few weeks of my subscription without resubsribing. There's no option to continue watching without selecting a new plan

1164 comments