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Vrbo Refund Policy

Last verified

Official Vrbo PolicyOfficial source

help.vrbo.com/articles/what-are-the-cancellation-policy-options

Rechecked : help.vrbo.com still states the headline terms shown here (24 hours, 5 days, 14 days, 30 days, 60 days, 100%, no refunds). How we verify

Summary

Vrbo offers refunds within Depends on the listing's cancellation policy: Day-before gives a 100% refund 24 hours before check-in, Lenient 5 days, Relaxed 14 days, Moderate 30 days, Firm and Strict 60 days, and No refund listings allow no refund at any time. Eligible California bookings can be canceled without penalty within 24 hours of booking.. Processing time: Refunds can take 5–7 business days to appear in your account. Eligible California 24-hour cancellations must be refunded within 30 days. Damage deposits are refunded automatically 7 or 14 days after check-out if no claim is made.. Refund methods include cancellation refunds are issued automatically according to the listing's cancellation policy and vrbo service fee refunded automatically when you get a 100% refund. To qualify for a refund, cancel by 11:59 p.m. (property time zone) on the last day of the refund window..

Refund Window

Depends on the listing's cancellation policy: Day-before gives a 100% refund 24 hours before check-in, Lenient 5 days, Relaxed 14 days, Moderate 30 days, Firm and Strict 60 days, and No refund listings allow no refund at any time. Eligible California bookings can be canceled without penalty within 24 hours of booking.

Processing Time

Refunds can take 5–7 business days to appear in your account. Eligible California 24-hour cancellations must be refunded within 30 days. Damage deposits are refunded automatically 7 or 14 days after check-out if no claim is made.

Refund Method

Cancellation refunds are issued automatically according to the listing's cancellation policy

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How to Get a Refund — Step by Step

  1. 1Cancel through your Vrbo traveler account, even if the booking isn't eligible for a full refund.
  2. 2Any refund is issued automatically according to the listing's cancellation policy.
  3. 3If you can't cancel instantly, submit a cancellation request for the host to approve, or contact Vrbo support.
  4. 4If you bought trip protection separately, contact your insurer about a refund.

When You Can Get a Refund

  • To qualify for a refund, cancel by 11:59 p.m. (property time zone) on the last day of the refund window.
  • Refunds follow the cancellation policy, damage deposit settings and insurance requirements of the listing.
  • Hosts may use custom policies with different terms and fees; check the listing's cancellation policy before you book.
  • The service fee is refunded only with a 100% refund; booking and service fees are not refunded on partial refunds.
  • Damage deposits are held 7 or 14 days after check-out; if an eClaim with Generali is pending, the deposit is held until it is resolved.
  • For bookings charged in a different currency, refund amounts may differ due to exchange rates or bank fees.
  • California 24-hour rule applies to California properties booked on or after July 1, 2024; exceptions include reservations made within 72 hours of check-in.
  • Vrbo decides, at its discretion, when the Extenuating Circumstances Policy applies to large-scale travel disruptions.

All Refund Methods

  • Cancellation refunds are issued automatically according to the listing's cancellation policy
  • Vrbo service fee refunded automatically when you get a 100% refund
  • Remaining damage deposit refunded automatically after the host's 7- or 14-day claim period
  • Required damage protection premiums refunded automatically after a cancellation
  • Under the Extenuating Circumstances Policy, guests may get a refund regardless of the listing's policy when Vrbo applies it

Partial Refunds

  • Relaxed: 50% refund 7-14 days before check-in; Moderate: 50% refund 14-30 days before check-in; Firm: 50% refund 30-60 days before check-in.
  • Hosts can claim all or part of a damage deposit if damage occurs.

Dispute Process

  • Property managers have 7 or 14 days after check-out to claim all or part of a damage deposit.
  • Damage deposits are held if an eClaim with Generali is pending until the claim is resolved.
  • Once a final decision on an eClaim is made, managers can refund or withhold funds.

Additional Notes

  • If the host cancels, a full refund is required except for house rule violations.
  • If you change your stay dates, the cancellation policy adjusts to the new dates.
  • Seasonal cancellation policies are set by check-in date and apply to the whole stay.

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0
r/AppleCard·6y ago

GS Closed my Dispute & VRBO Says CAN'T Refund Due to Dispute Opened???

Advice please . . . Cancelled a trip on VRBO one day after booking. Booked on 6/15/20 for 7/4-7/6/20. Cancelled on 6/16 due to cancelled tournament. Called Apple/GS to discuss and they suggested/opened dispute (3 charges: trip $2855, damage insurance $79, pet deposit $250). Next day, 6/17, owner fin

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r/vrbo·3y ago

VRBO refuses to issue a refund

If we’re the ones in the wrong here, please let me know, but I think the situation amounts to theft. A few months back my wife booked a VRBO on short notice for a period of about a month. Events transpired, and she quickly cancelled the booking, less than 30 minutes after making it. The booking was

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r/vrbo·1y ago

[VRBO] Guest Walked In & Walked Out, Left False Review, Filed 2 Chargebacks — I own the first, seems VRBO is giving up on second What Are My Options Now? Complete unfairness and SCAM. Guest is from California, I am in Texas.

Hi all, Looking for advice (or solidarity) from other STR hosts. I’ve done everything by the book, but I’m now out my payout — thanks to a guest who never even stayed. A couple flew in from Hawaii and booked my VRBO home a day early so they could check in around 10am. They walked in, messaged me wit

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r/vrbo·3y ago

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I had booked a place in Lahaina months ago and the host texted saying they were cancelling all Sept / Oct reservations understandably. However, they are refusing to refund the booking fee and processing fee, a total of $339.25. Their text says: "Ok your reservation has been cancelled and a refund wa

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