How do I get a refund from Eventbrite?

Steps: Log in to your Eventbrite account. Navigate to the “Tickets” section and locate the order you want refunded. Select “Request a refund” and fill in the required details. Submit the request; the organizer must respond within five business days. If no refund option appears or the request is denied, use the “Contact the organizer” link or submit an escalated refund request directly to Eventbrite.

How long does a Eventbrite refund take?

Processing time: Refunds to the original payment method are typically processed within 5 business days in the U.S. (up to 10 business days in some cases). Refund window: Attendees may request a refund within 45 days after an event is cancelled, or within 45 days after a postponement that remains unscheduled for more than 90 days.

What refund methods does Eventbrite offer?

Refund is returned to the ticket buyer’s original payment method (credit/debit card, bank transfer, etc.). Organizer can issue an Eventbrite credit by setting an expiration date during the refund process.

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Eventbrite Refund Policy

Last verified: 2026-03-19

Official Eventbrite PolicyVerified

www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund

2026-03-19

Summary

Eventbrite offers refunds within Attendees may request a refund within 45 days after an event is cancelled, or within 45 days after a postponement that remains unscheduled for more than 90 days. Processing time: Refunds to the original payment method are typically processed within 5 business days in the U.S. (up to 10 business days in some cases). Refund methods include refund is returned to the ticket buyer’s original payment method and organizer can issue an eventbrite credit by setting an expiration date during the refund process. The event is cancelled by the organizer..

Refund Window

Attendees may request a refund within 45 days after an event is cancelled, or within 45 days after a postponement that remains unscheduled for more than 90 days

Processing Time

Refunds to the original payment method are typically processed within 5 business days in the U.S. (up to 10 business days in some cases)

Refund Method

Refund is returned to the ticket buyer’s original payment method (credit/debit card, bank transfer, etc.)

Video Guides

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How to Get a Refund — Step by Step

1Log in to your Eventbrite account.
2Navigate to the “Tickets” section and locate the order you want refunded.
3Select “Request a refund” and fill in the required details.
4Submit the request; the organizer must respond within five business days.
5If no refund option appears or the request is denied, use the “Contact the organizer” link or submit an escalated refund request directly to Eventbrite.

When You Can Get a Refund

The event is cancelled by the organizer.
The event is postponed and a new date is not announced within 90 days; attendees may request a refund for 45 days after the postponement.
Organizers must respond to all refund requests within five (5) business days.
Refunds are required when the advertised experience is not delivered or is significantly different from what was described.

All Refund Methods

Refund is returned to the ticket buyer’s original payment method (credit/debit card, bank transfer, etc.)
Organizer can issue an Eventbrite credit by setting an expiration date during the refund process

Partial Refunds

Organizers can issue partial refunds by selecting specific tickets and adjusting the refund amount.
Ticketing fees are recalculated based on the refunded amount; fully refunded tickets may have fees returned in certain cases.

Dispute Process

If an organizer denies a valid refund, attendees can submit an escalated refund request to Eventbrite via the Attendee Refund Request form.
Attendees may also initiate a chargeback with their bank; Eventbrite handles chargebacks on behalf of organizers and the process can take up to 120 days.

Additional Notes

Ticketing fees are generally non‑refundable, except for cancellations, postponements, duplicate charges, or COVID‑19 related refunds.
Eventbrite may issue refunds on behalf of an organizer when the organizer fails to comply, and the organizer is billed for any associated fees.

What Redditors Are Saying

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290

r/LosAngeles·7y ago

To anyone else who went to the "LA TACO & BEER FESTIVAL" at the weekend and was disappointed that everything shut early, that it had been oversold (Long Lines) and wasn't "unlimited" as described. I requested a refund today through eventbrite stating why i was disappointed. Received 50% back.

90 comments

r/LightningInABottle·6y ago

Eventbrite NOT refunding events past May 15,2020. No LIB refunds?!

34 comments

r/elliottadvocacy·10mo ago

Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?

*Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?* # Question I recently bought a ticket through Eventbrite, a ticket platform, for a series of comedy shows featuring my favorite

0 comments

r/countrycookin·2y ago

Saudia shuler on Instagram: "This ain’t no fake love. People are really hurting and don’t have no way to make money. If u want a refund please request it from Eventbrite now."

0 comments