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Domino's Refund Policy
Last verified: 2026-03-24
Official Domino's PolicyVerified
www.dominos.com/en/pages/content/customer-service/faq
Video Guides
How to Get a Refund — Step by Step
- 1Report the issue on the Domino's Tracker page, your order confirmation page, or via your order confirmation email.
- 2Alternatively, call the national Customer Care team at (734) 930-3030 (Monday–Friday, 8:00 AM–6:00 PM EST).
- 3You can also use the Domino's app: navigate to the customer care option in the app's menu and text 'Cancel My Order' to the virtual care bot.
- 4Use Domino's live chat on the Contact Us page at contactus.myastutesolutions.com/Dominos.
- 5Provide documentation or evidence such as photos or screenshots of the issue.
- 6For Carryout Insurance: bring the order back to the original store within 2 hours of purchase with your receipt.
- 7For Delivery Insurance: report through the order confirmation form or Domino's Tracker within 16 hours (Rewards members only).
When You Can Get a Refund
- Domino's guarantees satisfaction: 'If you are not completely satisfied with your Domino's Pizza experience, we will make it right or refund your money.'
- Wrong orders (wrong pizza, missing items, wrong toppings) qualify for a remake, store credit, or full refund.
- Late deliveries may qualify for a refund or credit depending on the specific store's policies.
- Delivery Insurance is exclusive to Piece of the Pie Rewards members and must be reported within 16 hours of purchase.
- Carryout Insurance allows returns within 2 hours to the original store for a replacement (same products only, no substitutions).
- Domino's is not responsible for issues with orders placed through third-party apps — contact the third-party service directly.
All Refund Methods
- Original payment method (credit/debit card): approximately 10 business days for processing
- Store credit or gift card: issued by individual store locations
- Replacement order: remade and delivered at no additional charge
- Piece of the Pie Rewards points: awarded to members in some cases
Partial Refunds
- If only some items in an order were incorrect, Domino's may refund or replace only those specific items.
- Delivery fees may not be refunded for food quality issues unless the entire order is being remade or refunded.
- Non-Rewards members who report issues within 7 days may receive a percentage-off coupon instead of a full refund.
- Tip amounts paid to drivers are typically not refunded.
Dispute Process
- Contact Domino's national Customer Care team at (734) 930-3030 for escalation.
- Contact the individual store location directly — managers have authority to issue refunds and credits.
- Reach out to @dominos on Twitter/X for public resolution — many customers report faster responses on social media.
- If Domino's does not resolve the issue, file a chargeback with your credit card company or PayPal.
- For third-party app orders (Uber Eats, DoorDash, etc.), disputes must go through the third-party platform.
Additional Notes
- Domino's Delivery Insurance and Carryout Insurance are separate programs with different eligibility and time requirements.
- Piece of the Pie Rewards members get access to Delivery Insurance — non-members can enroll within 7 days of an issue to receive Rewards Points or a coupon.
- Most Domino's locations will remake a wrong order at no charge and allow you to keep the incorrect food.
- Domino's no longer offers a '30-minute delivery guarantee' in most markets — do not rely on this for late delivery refunds.
- Always check your order accuracy at the door when receiving delivery — it is easier to resolve issues immediately.
- Customer care hours are limited to Monday–Friday, 8:00 AM–6:00 PM EST for the national line, but individual stores have their own hours.