Microsoft Store Refund Policy
Last verified
www.microsoft.com/en-us/store/b/returns
Rechecked : microsoft.com still states the headline terms shown here (60 days). How we verify
Video Guides
How to Get a Refund — Step by Step
- 1Sign in to your Microsoft account and go to the Order history page.
- 2Find the item and select "Request a return" (physical products) or "Request a refund" (digital games via the Xbox support page).
- 3Follow the instructions to submit the request.
- 4If returning a physical product, print the free prepaid shipping label and send the item back.
When You Can Get a Refund
- Physical products must be returned in like‑new condition, in original packaging, and within 60 days of receipt.
- Digital content is only refundable if the offer or applicable law permits a refund.
- Single items from within a bundle cannot be returned.
- The purchase must have been made directly from the Microsoft Store (not a third‑party retailer).
All Refund Methods
- Refund to the original payment method used for the order.
- You can choose Microsoft Store credit in the amount of the refund instead.
Partial Refunds
- Returned physical products are refunded the full amount paid, minus any original shipping fees (such as express shipping), unless you return the item because you're dissatisfied with the license agreement or warranty.
Dispute Process
- Online returns are not available in all markets; if you cannot request a return online, contact Microsoft Store Sales Support.
Additional Notes
- Eligible physical purchases made October 1 – December 2, 2026 can be returned through January 31, 2027 (holiday extended return policy).
- Limit of 5 product returns per eligible order.
- Excluded from the 60-day return policy: ROG Xbox Ally, ROG Xbox Ally X, Surface Hub, HoloLens and Windows DevKit.
- Subscriptions must be canceled first to check refund eligibility; not all cancellations result in a refund.
Compare and related companies
More about Microsoft Store
Other app, game & digital stores
- Battle.net refund policyMost eligible games, expansions, in-game items, Blizzard Balance…
- Epic Games refund policyLess than 14 days since purchase for self-refundable games; prior to…
- Google Play refund policyWithin 48 hours for most purchases; 120 days for unauthorized…
- Nintendo eShop refund policyNo refund window: payments made through Nintendo Account services…
- PlayStation Store refund policyWithin 14 days of purchase for games and DLC that haven't been…
- Robinhood refund policyRobinhood Gold Card transactions can be disputed in the app until…
What Redditors Are Saying
[META] Venezuelan Microsoft store is refunding back all the purchases and your key will no longer be valid - Please read comment for the full email
For refunds on Microsoft store...
So I bought the 100 dollar bundle on the Microsoft store back in March and was not happy with the game at all. When I called 1800-4-myxbox they gave me a full refund of $105.99. If you bought destiny through the Xbox store or Microsoft call them and get your money back and let’s start hitting these
I want my money back! Microsoft Store still sells the Blu Jr claiming it will upgrade to Windows 10.
This thread took off - TL:DR This phone is less than one year old, launched AFTER the Windows 10 announcement, was sold as upgradeable to Windows 10. It is now been pushed under the rug by Microsoft - despite multiple marketing materials saying the phone is made for Windows 10. --------- So everyone
Microsoft Store gift card no longer usable, can't/won't be refunded
TL;DR at the bottom. - In last August, 2019, I visited the Sydney Microsoft Store with the intention of getting an Xbox Elite series 1 controller replaced due to a few issues that had popped up (Rubber grips peeling off, stick drift, etc). Unfortunately, the Sydney shop didn't have any replacements