Microsoft Store Refund Policy
Last verified: 2026-03-19
support.microsoft.com/en-us/account-billing/get-a-refund-for-apps-and-games-purchased-from-microsoft-store-81629012-aa4f-f48b-2394-8596f415072b
Video Guides
How to Get a Refund — Step by Step
- 1Sign in to your Microsoft account.
- 2Navigate to the Order History page.
- 3Select the item you wish to refund and click “Request a return” or “Request a refund”.
- 4Provide the reason for the request, follow the on‑screen instructions, and submit the request.
- 5If returning a physical product, print the prepaid shipping label and send the item back.
When You Can Get a Refund
- Physical products must be returned in like‑new condition, in original packaging, and within 60 days of receipt.
- Digital content is only refundable if the offer or applicable law permits a refund.
- Single items from within a bundle cannot be returned.
- The purchase must have been made directly from the Microsoft Store (not a third‑party retailer).
All Refund Methods
- Credit returned to the original payment method used for the purchase.
- Microsoft account credit may be issued for certain digital items or gift cards.
Partial Refunds
- Partial refunds may be issued for subscriptions or services based on the unused portion of the billing period.
Dispute Process
- If a refund request is denied, you can contact Microsoft Store Sales Support to dispute the decision.
- For unresolved disputes, you may pursue a chargeback through your payment provider, though repeated chargebacks may be treated as fraud.
Additional Notes
- Refunds for subscriptions are handled separately and may be prorated based on cancellation timing.
- Promotional items, gift cards, and certain bundled accessories are non‑refundable.
What Redditors Are Saying
[META] Venezuelan Microsoft store is refunding back all the purchases and your key will no longer be valid - Please read comment for the full email
For refunds on Microsoft store...
So I bought the 100 dollar bundle on the Microsoft store back in March and was not happy with the game at all. When I called 1800-4-myxbox they gave me a full refund of $105.99. If you bought destiny through the Xbox store or Microsoft call them and get your money back and let’s start hitting these
I want my money back! Microsoft Store still sells the Blu Jr claiming it will upgrade to Windows 10.
This thread took off - TL:DR This phone is less than one year old, launched AFTER the Windows 10 announcement, was sold as upgradeable to Windows 10. It is now been pushed under the rug by Microsoft - despite multiple marketing materials saying the phone is made for Windows 10. --------- So everyone
Microsoft Store gift card no longer usable, can't/won't be refunded
TL;DR at the bottom. - In last August, 2019, I visited the Sydney Microsoft Store with the intention of getting an Xbox Elite series 1 controller replaced due to a few issues that had popped up (Rubber grips peeling off, stick drift, etc). Unfortunately, the Sydney shop didn't have any replacements