Wayfair Return Policy
Last verified: 2026-03-19
www.wayfair.com/help/article/return_policy
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Return Conditions
- Items must be in original, undamaged condition.
- Items must be unassembled if they arrived that way.
- Items should be in original packaging; if not available, use similar-sized box (no longer than 108 inches).
Refund Methods
- Original payment method (minus return shipping fees).
- Store credit (may waive return shipping fees).
- Wayfair gift card.
Exceptions & Restrictions
- Clearance or final sale items are not returnable.
- Open Box deals are typically final sale.
- Personalized or made-to-order products are not returnable.
- Gift cards are not returnable.
- Live plants and swatches are not returnable.
- Bundled deals bought at a discount are not returnable unless the entire bundle is returned.
- Items marked 'Non-Returnable' on the product page.
- Mattress toppers, crib mattresses, air mattresses, and open box mattresses are excluded from the 100-night trial.
- Hazardous materials have specific return conditions; contact customer service.
- Large appliances cannot be returned once installed.
Online / Mail Returns
- Log in to your Wayfair account, go to 'My Orders'.
- Select the item to return and follow prompts to initiate the return process.
- Choose a return reason and desired refund method.
- Receive a prepaid shipping label (return shipping costs usually deducted from refund).
- Pack item securely in original or similar packaging and drop off or schedule pickup.
In-Store Returns
- Available at Wayfair physical stores in Wilmette, IL, Naperville, IL, Greensboro, NC, Attleboro, MA, Augusta, GA, Orlando FL, or San Marcos, TX.
- Refund initiated once processed at the store.
- Items purchased through pop-up shops or events need to follow the online return process.
Damaged or Defective Items
- Report damage or defect within 30 days of delivery.
- Contact customer service immediately and provide photos as evidence.
- Wayfair may offer a replacement, repair, or refund.
- Return shipping costs are typically covered by Wayfair if the item is damaged or defective.
- Do not accept delivery if item arrives damaged.
Price Adjustments
- Wayfair does not price match.
Exchange Policy
- Direct exchanges are not offered. Return for store credit and place a new order.
Additional Notes
- Customers are generally responsible for return shipping costs, which are deducted from the refund, unless the item is damaged, defective, or incorrect.
- Some large items may incur restocking fees.
- If the item arrives damaged or incorrect, do not accept delivery and contact customer service immediately.
- It's recommended to open and inspect items upon arrival.
What Redditors Are Saying
I would reccomend not using wayfair due to their terrible customer service and scummy bussiness practices/ return policies.
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