Wayfair vs Overstock (Bed Bath & Beyond) Return Policy

Wayfair

• Items must be in original, undamaged condition.
• Items must be unassembled if they arrived that way.
• Items should be in original packaging; if not available, use similar-sized box (no longer than 108 inches).

Overstock (Bed Bath & Beyond)

• Item must be new, unused and in its original packaging with all original inserts
• Return must be initiated within 30 days of delivery
• Returned item must be received by Overstock’s facility within 45 days of delivery

Wayfair

• Clearance or final sale items are not returnable.
• Open Box deals are typically final sale.
• Personalized or made-to-order products are not returnable.
• Gift cards are not returnable.
• Live plants and swatches are not returnable.
• Bundled deals bought at a discount are not returnable unless the entire bundle is returned.
• Items marked 'Non-Returnable' on the product page.
• Mattress toppers, crib mattresses, air mattresses, and open box mattresses are excluded from the 100-night trial.
• Hazardous materials have specific return conditions; contact customer service.
• Large appliances cannot be returned once installed.

Overstock (Bed Bath & Beyond)

• Final‑sale or “As Is” items
• Ink cartridges and Club O memberships
• Gift cards
• Mattresses, pillows, bulk items once the wrapping is opened
• Items marked “Final Sale” cannot be returned for a full refund

Wayfair

• Original payment method (minus return shipping fees).
• Store credit (may waive return shipping fees).
• Wayfair gift card.

Overstock (Bed Bath & Beyond)

• Refund to the original payment method
• Shipping charges are refunded only for defective items
• Refund includes taxes and any customs/tariffs at the time of purchase

Wayfair

• Log in to your Wayfair account, go to 'My Orders'.
• Select the item to return and follow prompts to initiate the return process.
• Choose a return reason and desired refund method.
• Receive a prepaid shipping label (return shipping costs usually deducted from refund).
• Pack item securely in original or similar packaging and drop off or schedule pickup.

Overstock (Bed Bath & Beyond)

• Start the return in your account, print a prepaid label, and ship the item back

Wayfair

• Available at Wayfair physical stores in Wilmette, IL, Naperville, IL, Greensboro, NC, Attleboro, MA, Augusta, GA, Orlando FL, or San Marcos, TX.
• Refund initiated once processed at the store.
• Items purchased through pop-up shops or events need to follow the online return process.

Overstock (Bed Bath & Beyond)

Not available

Wayfair

• Report damage or defect within 30 days of delivery.
• Contact customer service immediately and provide photos as evidence.
• Wayfair may offer a replacement, repair, or refund.
• Return shipping costs are typically covered by Wayfair if the item is damaged or defective.
• Do not accept delivery if item arrives damaged.

Overstock (Bed Bath & Beyond)

Not available

Wayfair

• Wayfair does not price match.

Overstock (Bed Bath & Beyond)

Not available

Wayfair

• Direct exchanges are not offered. Return for store credit and place a new order.

Overstock (Bed Bath & Beyond)

Not available

Wayfair

• Customers are generally responsible for return shipping costs, which are deducted from the refund, unless the item is damaged, defective, or incorrect.
• Some large items may incur restocking fees.
• If the item arrives damaged or incorrect, do not accept delivery and contact customer service immediately.
• It's recommended to open and inspect items upon arrival.

Overstock (Bed Bath & Beyond)

• If the item is defective, Overstock will reimburse the return shipping cost
• All returned items are inspected before a refund is issued