What is YSL Beauty's return window?

YSL Beauty allows returns within 30 days of purchase. Items must be returned within 30 days of the transaction. The item(s) should be packed in the original packaging if possible. Include the return packing slip with your return.

Do I need a receipt to return items at YSL Beauty?

Receipt requirement: digital ok. Refund to the original form of payment..

← All return policies

YSL Beauty Return Policy

Q: What items cannot be returned at YSL Beauty?

Final sale items are not eligible for return.. Engraved items are not eligible for return.. Promotional gift items and e-gift cards are not eligible for return..

Q: How will I get my refund from YSL Beauty?

Refund to the original form of payment. Processing time: 1-2 business days to complete the return process and 3-5 business days for the refund to post to your account..

Last verified: 2026-03-20

Official YSL Beauty PolicyVerified

www.yslbeautyus.com/customer-service-shipping-and-returns.html

2026-03-20

Summary

YSL Beauty offers a 30 days return window on most items. Items must be returned within 30 days of the transaction.. Receipt is required. Refunds are issued via refund to the original form of payment.. Notable exceptions include final sale items are not eligible for return., engraved items are not eligible for return., promotional gift items and e-gift cards are not eligible for return., and more. Refund processing: 1-2 business days to complete the return process and 3-5 business days for the refund to post to your account..

Return Window

30 days

Receipt

digital ok

Return Conditions

Items must be returned within 30 days of the transaction.
The item(s) should be packed in the original packaging if possible.
Include the return packing slip with your return.

Refund Methods

Refund to the original form of payment.

Exceptions & Restrictions

Final sale items are not eligible for return.
Engraved items are not eligible for return.
Promotional gift items and e-gift cards are not eligible for return.

Online / Mail Returns

To initiate a return, you need to generate a pre-paid label through the YSL Beauty website.
It is recommended to send the return with insurance protection and to keep a copy of the return tracking number.

Membership & Rewards Benefits

YSL Beauty Club members receive free returns.

Damaged or Defective Items

If you receive a damaged or wrong product, you have a legal right to return it.
Contact customer service to report a damaged or wrong product; you may be asked for a picture of the item.
If the damaged or non-compliant nature is confirmed, a new package with the correct product will be sent.

Additional Notes

Products purchased from unauthorized retailers or other unauthorized sources are not eligible for the money-back guarantee.
For any inquiries, you can call the customer care team at 1-866-725-6791.

What Redditors Are Saying

Search on Reddit

r/beauty·5y ago

Anyone have a problem with YSL beauty refund?

Hi, I purchased some items from YSL Beauty website. I returned some items from my order as I did not like them but I did not receive a refund. I tried to contact them but got no response so I opened a dispute with Paypal. I submitted all the proofs including my UPS receipt and delivery confirmation.

1 comments

r/beauty·1y ago

Does YSL Beauty do exchanges?

I recently bought a YSL Candy Glow Lip Balm and I did not like the color of it on my lips. I was wondering is YSL accept exchanges? I know in their website they accept returns, but I want to know if I can exchange by physically going to their store?

1 comments