IKEA vs Wayfair Return Policy

IKEA

• New and unopened products must be returned for a full refund.
• Opened products can be returned within 180 days for a full refund.
• Merchandise must not be modified from its original form, dirty, stained, or damaged.
• Opened or assembled products require disassembly if picked up for return.

Wayfair

• Items must be in original, undamaged condition.
• Items must be unassembled if they arrived that way.
• Items should be in original packaging; if not available, use similar-sized box (no longer than 108 inches).

IKEA

• Plants.
• Cut fabric.
• Custom countertops.
• As-is products.
• Returns not accepted at IKEA Planning Studio or IKEA Pick Up Point locations.
• Modifications to a product (drilling holes, painting, removing parts) void the warranty and may prevent return.

Wayfair

• Clearance or final sale items are not returnable.
• Open Box deals are typically final sale.
• Personalized or made-to-order products are not returnable.
• Gift cards are not returnable.
• Live plants and swatches are not returnable.
• Bundled deals bought at a discount are not returnable unless the entire bundle is returned.
• Items marked 'Non-Returnable' on the product page.
• Mattress toppers, crib mattresses, air mattresses, and open box mattresses are excluded from the 100-night trial.
• Hazardous materials have specific return conditions; contact customer service.
• Large appliances cannot be returned once installed.

IKEA

• Same form of payment originally used.
• Refund card for IKEA Family/IKEA for Business members returning opened products.
• Cash refunds given in-store or as store credit.

Wayfair

• Original payment method (minus return shipping fees).
• Store credit (may waive return shipping fees).
• Wayfair gift card.

IKEA

• Products bought from the IKEA U.S. online website can be returned.

Wayfair

• Log in to your Wayfair account, go to 'My Orders'.
• Select the item to return and follow prompts to initiate the return process.
• Choose a return reason and desired refund method.
• Receive a prepaid shipping label (return shipping costs usually deducted from refund).
• Pack item securely in original or similar packaging and drop off or schedule pickup.

IKEA

• Returns can be made at IKEA U.S. stores.

Wayfair

• Available at Wayfair physical stores in Wilmette, IL, Naperville, IL, Greensboro, NC, Attleboro, MA, Augusta, GA, Orlando FL, or San Marcos, TX.
• Refund initiated once processed at the store.
• Items purchased through pop-up shops or events need to follow the online return process.

IKEA

Not available

Wayfair

• Report damage or defect within 30 days of delivery.
• Contact customer service immediately and provide photos as evidence.
• Wayfair may offer a replacement, repair, or refund.
• Return shipping costs are typically covered by Wayfair if the item is damaged or defective.
• Do not accept delivery if item arrives damaged.

IKEA

Not available

Wayfair

• Wayfair does not price match.

IKEA

• Mattress purchases may be exchanged for another mattress one time within 90 days.
• If exchanging an item for a different item, return the original item first and then make a new purchase for the desired product.

Wayfair

• Direct exchanges are not offered. Return for store credit and place a new order.

IKEA

• Only the net purchase price as shown on receipt will be refunded.
• When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
• IKEA does not require the original packaging.

Wayfair

• Customers are generally responsible for return shipping costs, which are deducted from the refund, unless the item is damaged, defective, or incorrect.
• Some large items may incur restocking fees.
• If the item arrives damaged or incorrect, do not accept delivery and contact customer service immediately.
• It's recommended to open and inspect items upon arrival.