What is Urban Decay's return window?

Urban Decay allows returns within 30 days from the date of transaction of purchase. You must initiate the return online to generate a pre-paid label or if using your own carrier. Items should be packed in the original packaging if possible. The sales receipt and/or invoice should be included with the return.

Do I need a receipt to return items at Urban Decay?

Receipt requirement: yes. The credit will be issued to the original payment method..

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Urban Decay Return Policy

Q: What items cannot be returned at Urban Decay?

Final sale items are not eligible for return.. Promotional gift items cannot be returned.. E-gift cards are not returnable..

Q: How will I get my refund from Urban Decay?

The credit will be issued to the original payment method. Processing time: 1–2 business days to complete the return process and 3–5 business days for the refund to post to your account after the package is received.

Last verified: 2026-03-20

Official Urban Decay PolicyVerified

www.urbandecay.com/customer-service-shipping-and-returns.html

2026-03-20

Summary

Urban Decay offers a 30 days from the date of transaction return window on most items. You must initiate the return online to generate a pre-paid label or if using your own carrier.. Receipt is required. Refunds are issued via the credit will be issued to the original payment method.. Notable exceptions include final sale items are not eligible for return., promotional gift items cannot be returned., e-gift cards are not returnable., and more. Refund processing: 1–2 business days to complete the return process and 3–5 business days for the refund to post to your account after the package is received.

Return Window

30 days from the date of transaction

Receipt

yes

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Return Conditions

You must initiate the return online to generate a pre-paid label or if using your own carrier.
Items should be packed in the original packaging if possible.
The sales receipt and/or invoice should be included with the return.

Refund Methods

The credit will be issued to the original payment method.

Exceptions & Restrictions

Final sale items are not eligible for return.
Promotional gift items cannot be returned.
E-gift cards are not returnable.

Online / Mail Returns

A pre-paid return label can be generated online, and a $5 fee for using this label will be deducted from your refund.
You can also choose to use your own preferred mail carrier after initiating the return online.
Products purchased from UrbanDecay.com cannot be returned to other store locations.

Additional Notes

Urban Decay products purchased at other retailers cannot be returned to the Urban Decay website.
If you return a purchase made with an e-gift card, a new e-gift card with the refunded amount will be emailed to you.

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r/economy·3y ago

We’re Haunted by the Economy of the 1970s: Politicians and pundits across the political spectrum warn of a return to the decade of stagflation, urban decay, and labor mutiny. Their solution? The failed policies of the 1970s.

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r/MakeUpAddictionUK·8y ago

Urban Decay return policy?

Hey everyone! I recently purchased the All Nighter Foundation from the Urban Decay store but I think I might be allergic to one of the ingredients as it is making me break out. I'm thinking about returning it but I'm unsure of their in-store return policy and I can't find anything online. Does anybo

13 comments

r/MakeupAddiction·14y ago

Sephora Exchange Policy, Urban Decay Concealer Broke Me Out

I received an Urban Decay concealer pencil for Christmas, and I never used concealer so I just kind of set it aside for awhile. Recently I've been noticing bags under my eyes, so I decided to try the thing out. I wore it under my eyes, and then for fun I thought "hey, why not around the nose?" It br

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