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H&M Return Policy
Last verified
Official H&M PolicyOfficial source
www2.hm.com/en_us/customer-service/returns.html
Rechecked : www2.hm.com still states the headline terms shown here (30 days). How we verify
Return Conditions
- A valid receipt is required; merchandise cannot be returned or exchanged without one.
- Items must be in resellable condition and not damaged, soiled, washed, altered or worn.
- All labels and tags must be attached.
- Furniture must be disassembled and returned by mail in its original packaging.
Refund Methods
- Original form of payment.
- Purchases paid with an H&M gift card are refunded to a new H&M e-Gift Card.
- Returns with an H&M gift receipt are refunded as merchandise credit.
- Optional H&M Merchandise Card when registering an online return (not available for Klarna payments).
Exceptions & Restrictions
- Final sale for hygiene reasons: bodysuits, hosiery, underwear (excluding bras), swimwear without the hygienic seal (excluding bikini tops), opened cosmetics, earrings and face masks.
- Items marked 'Final Sale' and red-sticker sale items bought in store cannot be returned or exchanged.
- Gift cards and Pre-Loved purchases are final sale.
- Restricted items cannot be returned.
- Special collections and designer collaborations may have a different return policy.
- Items bought with a discount code or during a sitewide promotion are returnable unless marked 'Final Sale'.
Online / Mail Returns
- Register the return in the Returns Portal, then show the QR code at USPS or print and attach the prepaid label.
- Online returns must be postmarked within 30 days of the delivery date.
- The $5.99 return shipping fee is deducted from your refund.
- Online orders can also be returned free in any H&M store in the US (excluding Puerto Rico) with the e-receipt from your shipping confirmation email.
- H&M HOME items bought online must be returned by mail.
- Free In-store Pickup orders can only be returned in stores.
In-Store Returns
- Store purchases can be returned with a receipt within 30 days of purchase at any US H&M store (excluding Puerto Rico).
- The original payment method must be present at the time of return.
- Returns must be made in person; mail-in returns to stores are not accepted.
- H&M HOME items bought in store can only be returned to the original store or a store that carries home.
Gift Returns
- Items returned with an H&M gift receipt are refunded as merchandise credit.
Damaged or Defective Items
- Damaged online orders must be returned to the warehouse, not to a store.
- For missing or incorrect items, contact Customer Service.
Exchange Policy
- Exchanges are offered with a receipt within 30 days of purchase.
- Exchanges are only available in store; online orders can be exchanged at any US H&M store.
- You cannot exchange online: return the item and place a new order on hm.com.
- Merchandise cannot be exchanged without a receipt.
Additional Notes
- A flat $5.99 fee is deducted from all mail-in returns of online purchases; in-store returns are always free.
- Shipping and handling costs are not refundable.
- H&M reserves the right to refuse excessive receipted and non-receipted returns.
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