HOKA Return Policy
Last verified: 2026-03-20
www.hoka.com/en/us/returns-policy.html
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Return Conditions
- Authentic HOKA product.
- Purchased directly from HOKA.com or the HOKA call center.
- Received within the last 30 days.
- Sent back as a complete pair.
- Can be new or used (referring to the 30-day guarantee).
- Products must be returned in original packaging if available.
- Be in new or gently used condition.
Refund Methods
- Original form of payment.
Exceptions & Restrictions
- Monogrammed, personalized products, Gift Cards, and final sale products (with a red line through the tag) cannot be returned or exchanged.
- Items not purchased directly from HOKA.com or the HOKA call center.
- Purchases made at HOKA Concept Store locations and items received as gifts are not eligible for free return shipping (the consumer is responsible for costs incurred mailing the items to the warehouse).
Online / Mail Returns
- Items purchased directly through HOKA.com are eligible for free returns and exchanges if shipped from the contiguous USA.
- Customers can initiate a return/exchange process online and print a pre-paid shipping label or use a provided QR Code.
- Orders placed on HOKA.com using Afterpay can only be exchanged for the same model, width, and color.
In-Store Returns
- If you made your purchase at an HOKA® concept store, please return to the store where the purchase was originally made.
- If you purchased the product at an authorized HOKA® retailer, you need to return to the store where the purchase was originally made.
Gift Returns
- Items received as gifts are not eligible for free return shipping; the consumer is responsible for costs incurred mailing the items to the warehouse.
Damaged or Defective Items
- The HOKA® warranty applies to products less than one year old from the date of purchase, covering defective materials and workmanship.
- The warranty does not cover items that have been washed, altered, excessively worn, or of which you have not taken reasonable care.
Exchange Policy
- Items purchased directly through HOKA.com are eligible for free exchanges if shipped from the contiguous USA.
- Orders placed on HOKA.com using Afterpay can only be exchanged for the same model, width, and color.
- If your requested exchange product is sold out, a full refund will be issued to the original form of payment.
Additional Notes
- Your satisfaction is a priority, and HOKA gladly accepts returns/exchanges for products ordered from HOKA.com within 30 days of the original invoice date.
- HOKA can only offer an exchange or a refund; repairs are not performed.
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