Zara vs H&M Return Policy

Zara

• Items need to be in their original condition and with all their labels.
• All items must be unused, unwashed, and have all original tags attached.
• The return must be handled within the established period.
• Returns must be made in the same market/region where the purchase was made.

H&M

• Items must be returned in the original selling condition.
• All original tags must be attached.
• Items must be unworn and unwashed.
• Original packaging is required for furniture returns and preferred for other items.
• A full refund may be denied if the item's value is reduced due to damage, soiling, washing, altering, or wearing (other than trying on).

Zara

• Personalized items are not permitted for returns or exchanges due to their custom nature.
• Fragrances must be returned in the original sealed packaging.
• Cosmetics must be returned unused, sealed, and in original packaging.
• Swimwear must include the hygiene strip.
• Men's undergarments may not be exchanged or returned.
• Kids' undergarments cannot be returned or exchanged, with exceptions for socks, tights, tops, bodysuits, and undershirts still in original packaging.
• Items from the 50CREATORS collection cannot be returned or exchanged.

H&M

• Returns are unavailable for underwear, swimwear (if hygienic seal is broken), and piercing jewelry for health and hygiene reasons.
• Perfumes/fragrances, face masks, hair tools, hair accessories, beauty products/tools, and cosmetics cannot be returned.
• Final sale items are not eligible for return.
• Designer collaborations and restricted products may not be returnable.
• H&M HOME items purchased online must be returned by mail only.

Zara

• Refunds are made via the same payment method used for the purchase.
• If a refund to the original method of payment is not possible, store staff will indicate an alternative method.
• Returns of items purchased with a Gift Card will be reimbursed on a Gift Card.

H&M

• Original form of payment.
• Exchange for another item (in-store).
• Store credit (for gift returns without a receipt).

Zara

• Online returns can be initiated through your Zara account in the 'Returns' section (registered users) or via the 'Manage Your Order' link in order/shipment confirmation emails (guest users).
• You can return items by leaving your package at a delivery point.
• A cost of $4.95 per return request will be subtracted from your refund for drop-off point returns.
• Instructions and labels will be emailed after requesting a return.

H&M

• Online purchases can be returned in-store for free.
• Online purchases can be returned by mail, with a $2.95 fee deducted from the refund (effective Feb 3, 2025).
• To return by mail, visit the H&M Return Portal, include the original receipt, and print a return label.
• H&M HOME items purchased online must be returned by mail.

Zara

• Returns can be made free of charge at any Zara store.
• In-store return is available for both online and physical store purchases.
• Present the items to return along with your Zara QR or the receipt.
• Online orders paid at a store register must be returned in-store.

H&M

• Returns of both in-store and online purchases are free when returned to an H&M store.
• For in-store returns, bring the original receipt, digital receipt/confirmation email, or QR code.
• The original method of payment must be present for a refund.

Zara

• For in-store gift purchases, refunds are issued on a Gift Card at a Zara store.
• For online gift orders, refunds are issued on a Gift Card in-store or by requesting a return through the website to receive a virtual Gift Card via email.
• Gift Cards do not expire.

H&M

• Gift items can be exchanged in-store without a receipt at the current selling price, for an item of equal or greater value.

Zara

Not available

H&M

• As of February 3, 2025, the $2.95 online return fee applies to all customers, including Loyalty Members, with exceptions for faulty items or returns made within 14 days.

Zara

Not available

H&M

• Customers returning faulty items will not be charged the online return fee.
• Damaged items can be exchanged for the exact same item.

Zara

• Exchanges must be handled within 30 days from the shipment date (online purchase) or purchase date (in-store purchase).
• Items must be in original condition with all labels.
• Exchanges must be made in the same market/region where the purchase occurred.
• In-store exchanges are available for online or in-store purchases for a different size or color.
• To make an in-store exchange, present the receipt or your Zara QR.
• Online exchanges involve selecting new items and returning the unwanted ones within 14 days to avoid being charged for both.
• Online exchanges are not available for orders paid via certain online payment methods (e.g., PayPal, Apple Pay, Gift Card) or for items that are one size fits all, no longer available, or purchased with a gift receipt.

H&M

• Exchanges are offered with a receipt within 30 days of purchase.
• Items can be exchanged for a different size or color only in-store.
• For online exchanges, customers need to return the original item and place a new order.
• Exchanges without a receipt are processed at the item's current selling price, and the new item must be of equal or greater value.

Zara

• If items are returned through a drop-off point service, a return cost of $4.95 will be subtracted from your refund.
• If you do not see a credit to your account within 14 days, contact your banking institution with the confirmation email to facilitate the process.
• If items are sent in different packages, refunds may be issued at different times.

H&M

• For online returns, a $2.95 fee is deducted from the refund, effective February 3, 2025.
• The online return fee is waived for faulty items or if the return is made within 14 days of receiving the order.
• H&M reserves the right to deny refunds if returned items fail quality checks or do not belong to H&M.
• Original shipping costs are generally not refunded for partial returns.