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Hanna Andersson Return Policy
Last verified
Official Hanna Andersson PolicyOfficial source
www.hannaandersson.com/orders-returns.html
Return Conditions
- Merchandise must be in its original condition (new, unwashed, and unworn).
- Items must have been purchased directly from the Hanna Andersson website.
- For returns on sets or bundles, all items in the set or bundle must be returned.
Refund Methods
- Refunds are issued to the original form of payment.
- Credit card purchases are refunded to the same credit card used for the purchase.
Exceptions & Restrictions
- Items marked as Final Sale or with a price ending in $0.79.
- eGift cards or physical Gift cards.
- Items that have been worn or washed.
- Shipping fees are non-refundable.
- Items purchased from Hanna Pre-Loved or other third-party sellers.
Online / Mail Returns
- Returns can be started online and sent by mail.
- A return fee of $7.50 applies to each return shipment in the 48 contiguous U.S. states.
- A return fee of $10.00 applies to returns from Alaska, Hawaii, FPO/APO, and US territories.
Gift Returns
- Gift returns can be initiated online.
- Refunds for gift returns are issued in the form of a Hanna Andersson eGift card.
Damaged or Defective Items
- For assistance with damaged or defective items, customers should contact Hanna Customer Care.
- A quality commitment allows for the return of items with defects in fabric, construction, or trim beyond the 60-day window for merchandise credit or replacement.
Additional Notes
- The quality commitment does not cover normal wear and tear or improper care.
- Returns of items purchased from third-party sellers must be handled through the original seller.
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