Gucci Return Policy
Last verified: 2026-03-20
www.gucci.com/us/en/st/faq
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Return Conditions
- All items must be in original condition with original tags attached.
- Merchandise that has been worn, used, altered or damaged will not be accepted.
- Jewelry, watches, sunglasses and ready-to-wear items must have the return tag intact.
- Beauty products can only be returned if unopened.
Refund Methods
- Refunds are issued to the original form of payment.
Exceptions & Restrictions
- Made to Order or personalized items are final sale and cannot be returned.
- Items purchased at a Gucci store, outlet, or other retailer cannot be returned to Gucci.com.
- Intimates, including swimwear, tights, socks and lingerie, can only be returned in new condition.
Online / Mail Returns
- Returns can be initiated through your My Gucci account, the delivery confirmation email, or by contacting a Client Advisor.
- A complimentary prepaid shipping label is provided for returns.
- Items should be packed in their original packaging.
In-Store Returns
- Items purchased on Gucci.com can be returned to a Gucci store within 30 days of delivery.
Gift Returns
- Gifts purchased on Gucci.com may be returned.
- Refunds for gifts can only be issued to the original credit card used for the purchase.
Exchange Policy
- Exchanges for online purchases can be started through the link in the order delivery confirmation email or by signing into your MY GUCCI account.
- Exchanges are subject to merchandise availability.
Additional Notes
- Original shipping charges are non-refundable.
- Items bought in a Gucci store, outlet, or other retailer must be returned to the original place of purchase.
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