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gorjana Return Policy
Last verified: 2026-03-20
Official gorjana PolicyVerified
www.gorjana.com/pages/shipping-returns
Video Guides
Return Conditions
- Items must be unworn.
- Online returns can be initiated via an online portal using an email address and order number.
- Returns are free.
Refund Methods
- original-form
Exceptions & Restrictions
- Engraved Bespoke items may not be returned or exchanged.
- Gift cards are final sale.
- Sale and Off Price items are final sale.
- Shipping fees are non-refundable.
Online / Mail Returns
- Returns can be started through the online return portal.
- You will need your email address and order number to start a return.
- A 'Return a gift' option is available on the returns portal.
In-Store Returns
- Online orders can be returned to any gorjana store location.
- Items must be unworn and returned within 30 days of purchase.
- You must bring your item and order confirmation.
Gift Returns
- Gift returns can be initiated through the online return portal, which has a specific option for gift returns.
Damaged or Defective Items
- If a product is not as described, the sole remedy is to return it in unused condition for a refund.
- For items that arrive damaged, your right is limited to a refund of the price you paid.
- gorjana Fine Jewelry pieces qualify for a free repair service; customers should contact Customer Care with a photo.
Price Adjustments
- No pricing adjustments are granted on Sale and Off Price items.
Exchange Policy
- Exchanges can be created online through the returns portal.
Additional Notes
- Returns are accepted on all unworn items within 30 days of purchase.
- Returns for orders placed through Instagram must be initiated via the Instagram app.