Uniqlo vs H&M Return Policy

Uniqlo

• Unworn, unwashed, with all tags attached.
• In original condition.
• All accessories must be present; packaged items can be returned even if opened, as long as tags remain attached.

H&M

• A valid receipt is required; merchandise cannot be returned or exchanged without one.
• Items must be in resellable condition and not damaged, soiled, washed, altered or worn.
• All labels and tags must be attached.
• Furniture must be disassembled and returned by mail in its original packaging.

Uniqlo

• Products that have been used or washed.
• Items that are scratched, damaged, dirtied, or soiled.
• Products that have been hemmed or altered.
• Items marked as final sale.
• Items missing accessories or with damaged/soiled accessories.
• Undergarments (underwear, bras) cannot be returned once removed from their packaging.
• Used clothing sold at RE.UNIQLO or items that have undergone repair services.

H&M

• Final sale for hygiene reasons: bodysuits, hosiery, underwear (excluding bras), swimwear without the hygienic seal (excluding bikini tops), opened cosmetics, earrings and face masks.
• Items marked 'Final Sale' and red-sticker sale items bought in store cannot be returned or exchanged.
• Gift cards and Pre-Loved purchases are final sale.
• Restricted items cannot be returned.
• Special collections and designer collaborations may have a different return policy.
• Items bought with a discount code or during a sitewide promotion are returnable unless marked 'Final Sale'.

Uniqlo

• Refunds are issued to the original form of payment.
• Online orders paid with Credit Card/Debit Card/Klarna/PayPal/Apple Pay are refunded via mail to the warehouse.
• Online orders paid with Pay In-Store can only be refunded at the original store location where payment was completed.

H&M

• Original form of payment.
• Purchases paid with an H&M gift card are refunded to a new H&M e-Gift Card.
• Returns with an H&M gift receipt are refunded as merchandise credit.
• Optional H&M Merchandise Card when registering an online return (not available for Klarna payments).

Uniqlo

• Items must be returned within 30 days from the shipment date.
• Must be mailed back to the warehouse using a prepaid return label/QR code.
• Online orders cannot be returned in-store unless originally paid with the Pay In-Store option.
• A $7 return fee (plus applicable taxes) is deducted from the refunded amount.

H&M

• Register the return in the Returns Portal, then show the QR code at USPS or print and attach the prepaid label.
• Online returns must be postmarked within 30 days of the delivery date.
• The $5.99 return shipping fee is deducted from your refund.
• Online orders can also be returned free in any H&M store in the US (excluding Puerto Rico) with the e-receipt from your shipping confirmation email.
• H&M HOME items bought online must be returned by mail.
• Free In-store Pickup orders can only be returned in stores.

Uniqlo

• Items bought in-store may be returned to any UNIQLO location within 30 days of purchase.
• Original receipt is required for all returns.
• Mail-in returns to a store location are possible if unable to physically return, but customer is responsible for shipping charges.
• Warehouse does not accept returns for merchandise purchased at a physical UNIQLO store location.

H&M

• Store purchases can be returned with a receipt within 30 days of purchase at any US H&M store (excluding Puerto Rico).
• The original payment method must be present at the time of return.
• Returns must be made in person; mail-in returns to stores are not accepted.
• H&M HOME items bought in store can only be returned to the original store or a store that carries home.

Uniqlo

Not available

H&M

• Items returned with an H&M gift receipt are refunded as merchandise credit.

Uniqlo

Not available

H&M

• Damaged online orders must be returned to the warehouse, not to a store.
• For missing or incorrect items, contact Customer Service.

Uniqlo

• One-time price adjustment available in-store within 14 days of original purchase.
• Not valid for items bought during pre-advertised promotions.
• Receipt is required; item does not need to be present.

H&M

Not available

Uniqlo

• Exchanges are accepted for the same product in a different color or size.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Online exchanges incur a $7 return shipping fee.
• Exchanges without an original purchase receipt are only accepted for the same item in a different color or size.
• Final sale items are not eligible for exchange.

H&M

• Exchanges are offered with a receipt within 30 days of purchase.
• Exchanges are only available in store; online orders can be exchanged at any US H&M store.
• You cannot exchange online: return the item and place a new order on hm.com.
• Merchandise cannot be exchanged without a receipt.

Uniqlo

• A $7 return shipping fee (plus applicable taxes) is deducted from online refunds.
• Exchanges, returns, and price adjustments must be made in the country of purchase.
• Alteration fees are non-refundable.

H&M

• A flat $5.99 fee is deducted from all mail-in returns of online purchases; in-store returns are always free.
• Shipping and handling costs are not refundable.
• H&M reserves the right to refuse excessive receipted and non-receipted returns.