Uniqlo vs H&M Return Policy

Uniqlo

• Unworn, unwashed, with all tags attached.
• In original condition.
• All accessories must be present; packaged items can be returned even if opened, as long as tags remain attached.

H&M

• Items must be returned in the original selling condition.
• All original tags must be attached.
• Items must be unworn and unwashed.
• Original packaging is required for furniture returns and preferred for other items.
• A full refund may be denied if the item's value is reduced due to damage, soiling, washing, altering, or wearing (other than trying on).

Uniqlo

• Products that have been used or washed.
• Items that are scratched, damaged, dirtied, or soiled.
• Products that have been hemmed or altered.
• Items marked as final sale.
• Items missing accessories or with damaged/soiled accessories.
• Undergarments (underwear, bras) cannot be returned once removed from their packaging.
• Used clothing sold at RE.UNIQLO or items that have undergone repair services.

H&M

• Returns are unavailable for underwear, swimwear (if hygienic seal is broken), and piercing jewelry for health and hygiene reasons.
• Perfumes/fragrances, face masks, hair tools, hair accessories, beauty products/tools, and cosmetics cannot be returned.
• Final sale items are not eligible for return.
• Designer collaborations and restricted products may not be returnable.
• H&M HOME items purchased online must be returned by mail only.

Uniqlo

• Refunds are issued to the original form of payment.
• Online orders paid with Credit Card/Debit Card/Klarna/PayPal/Apple Pay are refunded via mail to the warehouse.
• Online orders paid with Pay In-Store can only be refunded at the original store location where payment was completed.

H&M

• Original form of payment.
• Exchange for another item (in-store).
• Store credit (for gift returns without a receipt).

Uniqlo

• Items must be returned within 30 days from the shipment date.
• Must be mailed back to the warehouse using a prepaid return label/QR code.
• Online orders cannot be returned in-store unless originally paid with the Pay In-Store option.
• A $7 return fee (plus applicable taxes) is deducted from the refunded amount.

H&M

• Online purchases can be returned in-store for free.
• Online purchases can be returned by mail, with a $2.95 fee deducted from the refund (effective Feb 3, 2025).
• To return by mail, visit the H&M Return Portal, include the original receipt, and print a return label.
• H&M HOME items purchased online must be returned by mail.

Uniqlo

• Items bought in-store may be returned to any UNIQLO location within 30 days of purchase.
• Original receipt is required for all returns.
• Mail-in returns to a store location are possible if unable to physically return, but customer is responsible for shipping charges.
• Warehouse does not accept returns for merchandise purchased at a physical UNIQLO store location.

H&M

• Returns of both in-store and online purchases are free when returned to an H&M store.
• For in-store returns, bring the original receipt, digital receipt/confirmation email, or QR code.
• The original method of payment must be present for a refund.

Uniqlo

Not available

H&M

• Gift items can be exchanged in-store without a receipt at the current selling price, for an item of equal or greater value.

Uniqlo

Not available

H&M

• As of February 3, 2025, the $2.95 online return fee applies to all customers, including Loyalty Members, with exceptions for faulty items or returns made within 14 days.

Uniqlo

Not available

H&M

• Customers returning faulty items will not be charged the online return fee.
• Damaged items can be exchanged for the exact same item.

Uniqlo

• One-time price adjustment available in-store within 14 days of original purchase.
• Not valid for items bought during pre-advertised promotions.
• Receipt is required; item does not need to be present.

H&M

Not available

Uniqlo

• Exchanges are accepted for the same product in a different color or size.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Online exchanges incur a $7 return shipping fee.
• Exchanges without an original purchase receipt are only accepted for the same item in a different color or size.
• Final sale items are not eligible for exchange.

H&M

• Exchanges are offered with a receipt within 30 days of purchase.
• Items can be exchanged for a different size or color only in-store.
• For online exchanges, customers need to return the original item and place a new order.
• Exchanges without a receipt are processed at the item's current selling price, and the new item must be of equal or greater value.

Uniqlo

• A $7 return shipping fee (plus applicable taxes) is deducted from online refunds.
• Exchanges, returns, and price adjustments must be made in the country of purchase.
• Alteration fees are non-refundable.

H&M

• For online returns, a $2.95 fee is deducted from the refund, effective February 3, 2025.
• The online return fee is waived for faulty items or if the return is made within 14 days of receiving the order.
• H&M reserves the right to deny refunds if returned items fail quality checks or do not belong to H&M.
• Original shipping costs are generally not refunded for partial returns.